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Scheduling Coordinator

2 months ago


Newbridge, United Kingdom The Good Care Group Full time

Scheduling Coordinator


Hybrid working with office based in Whitechapel, London or Newbridge, Edinburgh

Temporary (6 months). Full time

£24,500 per annum


If you want a role where you can have a positive impact on the lives of others, we think there’s nowhere better than The Good Care Group. We’re a leading provider of home care services across Scotland and England and people are at the heart of everything we do.


We’re looking for a Scheduling Coordinator to join our London team based in Whitechapel, or our Scotland team, based in Newbridge, Edinburgh. You might already have experience as a call scheduler / coordinator, or you might have worked as a senior carer and you're looking for the next step in your career. One thing is for certain, you’ll share our passion for providing the very best care and want to help ensure our clients live the best possible life they can - in the place they love most, their own home.


We think there’s nowhere better because:


  • Our training is second to none, so our clients can receive the highest level of care from people who genuinely care
  • Hybrid working split between home and 2/3 days in our office based in Whitechapel or Newbridge
  • We always strive to deliver the very best home care services
  • Our innovative technology for record keeping and medication management means you can focus on what you do best - supporting our carers and clients
  • You’ll have lots of support from your Regional Manager, the Regional Team and the wider business
  • We’re rated 4.6 on Glassdoor and 4 on Indeed
  • Free, confidential telephone line (employer assistance programme) to support with any of the challenges life may bring
  • Paid community engagement/volunteer days
  • Work from anywhere in Europe for up to 30 days a year
  • Holiday buy and sell scheme
  • Plus many more


About the role:


As Scheduling Coordinator you will help us enhance our clients’ quality of life by ensuring they are supported by the right Carer with the correct level of experience to meet their needs. If you have a methodical approach to problem solving and you enjoy connecting and engaging with others, this could be the role for you.


You will proactively roster client placements for your region, effectively managing holidays and any periods of absence. As a great team player you’ll build strong relationships with the professional care team, responding to any concerns or challenges in a professional and supportive manner. It’s important that you have good IT skills - a high level of accuracy is needed to ensure the scheduling system (Sirenum) and our database (Salesforce) is accurate.


We’re looking for:


  • Experience in the health care sector with an understanding of the expectations of a carer’s role and subsequent support required for both carers and clients
  • Staff scheduling experience
  • An ability to prioritise effectively, plan and organise
  • Excellent customer service skills
  • Experience with dealing with difficult and challenging situations
  • An ability to problem solve and risk assess
  • An ability to stay calm and to work at a fast pace
  • IT literate; able to use word, excel, laptop and tablet functions
  • An ability to multitask, be highly organised and able to work to conflicting and challenging deadlines
  • An ability to be able to facilitate change promptly and be able to re-prioritise your work-load daily.


Please note any successful applicants for this role will be required to complete an Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.