Customer Care Coordinator

4 months ago

Newbridge, United Kingdom Dandara Full time

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build.

This is based in our fabulous office in Newbridge is just to the west of Edinburgh airport, offering great views of incoming aircraft and easy access to the M8 and M9.

**Working patterns**

Hybrid working available after induction period (2 x WFH days a week)

Monday to Friday

8:30am to 5:00pm

**What you will do**:

- Manage incoming calls from our new residents on required snagging work
- Record reported warranty defects and all contact with the customer, contractor, sub-contractor, surveyors, and insurance inspectors or internal for each individual case.
- Follow-ups with residents, ensuring they are fully satisfied before the ticket is closed
- Competently manage the engineers/technician's diaries for repair work e.g., geographical suitability per job/technician
- Manage bookings for the Head of Customer Care and sub-contractors.
- Manage department work schedule by maintaining calendars for department personnel - arranging repairs, meetings, conferences, teleconferences, and travel.
- Creating regular reports for the Customer Care Manager
- Update files with information relating to sites as a backup for rectification or warranty defects.
- Strive to achieve gains in ‘Customer Satisfaction and ‘Recommended’ ratings as reported by HBF.

**What you will have**:
Desirable
- Experience in a similar role within the housebuilding industry

Essential
- Experience within a similar role
- Strong admin/coordination skills
- Great time management, organisation, and people skills
- Excellent communication skills (verbal & written)

**What we will offer you**:
Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality - and it’s all thanks to the vision and passion of our dedicated team. Our benefits include:

- £25k-£30k basic salary negotiable on experience
- 33 days holiday (inclusive of bank holidays)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)
- Access to hundreds of discounts to the UK's favourite retailers, holiday providers, gyms and more
- Acess to on-site mental health first aiders and wellbeing platform.

If you are an experienced, driven, and ambitious Customer Care Coordinator that would like to join one of the UK's most well-respected housebuilders - this may be the role for you

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