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Office Coordinator

2 months ago

Newbridge, Caerphilly County Borough, United Kingdom Grove Group Scotland Full time

About Us:

Grove Group Scotland is a leading organisation dedicated to delivering exceptional results and fostering a culture of excellence. Our team is passionate about driving innovation and pushing the boundaries of what is possible.

Job Overview:

We are seeking a highly organised and proactive individual to oversee the day-to-day administrative functions of our office. The ideal candidate will possess exceptional communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

  • Customer Support:
    • Provide timely and effective support to customers, ensuring their needs are met and exceeded.
    • Resolve customer issues promptly and efficiently, maintaining a high level of customer satisfaction.
    • Offer product and service information to customers, providing expert guidance and advice.
    • Process orders, forms, applications, and requests, ensuring accuracy and attention to detail.
    • Follow up with customers to ensure their satisfaction and gather feedback for continuous improvement.
  • Administrative Support:
    • Plan and coordinate logistics, ensuring smooth operations and efficient delivery routes.
    • Prepare and manage import and export documentation, ensuring compliance with regulations.
    • Organise and schedule meetings, appointments, and travel arrangements, ensuring seamless coordination.
    • Handle incoming and outgoing mail and packages, maintaining a high level of organisation and attention to detail.
    • Assist in the preparation of reports and presentations, providing valuable insights and data analysis.