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Senior Office Manager

3 months ago

Braintree, United Kingdom TriConnex Limited Full time

We have a fantastic opportunity for an experienced Office Manager to join our friendly working environment where no two days are the same This role is a key position providing management support, alongside a first-class, high level of customer service to both internal and external clients for our multi-utility projects.


As the Senior Office Manager, you will be responsible for the daily management of our Electrical Projects Team, ensuring high levels of organisational effectiveness and good communication. As such, you will be office-based in Braintree, taking responsibility for the line management of Administrators & Project Managers, ensuring that they maintain, administer, and deliver the key responsibilities of each of our ongoing project portfolios.


So, what will I be responsible for?

As the Senior Office Manager, you will manage the day-to-day duties within the Electric department, ensuring the smooth running of all administrative processes. You will be responsible for direct reports, therefore, coaching, mentoring, and developing your team will also play a key part within your daily activity.


You will also be responsible for:

  • Overseeing the management of our database, updating, maintaining accurate records and making systems changes where needed.
  • Liaising with internal and external customers, ensuring information is accurately communicated, including daily communication with our Electrical Administrators.
  • Preparing documentation/reports for team meetings, Board reports and meeting with the Electrical Manager.
  • Maintaining a professional, client-facing approach, demonstrating excellent customer service.
  • Review and update key department processes and Risk Register.
  • Carry out Line Manager duties within the Electrical team. including completion of Performance Reviews, holiday authorisations and sickness reporting.
  • Contribute to electrical management structure and attend bi-weekly meetings.


The Person:

We are seeking an individual who has a strong office management background. You will be someone who will help develop systems and procedures to streamline business operations, whilst also possessing high levels of organisational effectiveness, good communication, and interpersonal skills.


You will also have:

  • Knowledge of the importance of customer service, and understanding its impact on business performance.
  • An interest in the utilities or construction industry.
  • Strong coordination and administration skills.
  • The ability to build and maintain relationships.
  • A proactive and motivated approach, alongside a positive ‘can do’ attitude.
  • Ability to problem-solve and escalate/investigate where required.
  • Strong IT skills of MS Office (Word, Excel, PowerPoint, Excel, Outlook and Teams).
  • Experience in preparing of reports.
  • Experience in creating and then delivering presentations.


Our Benefits:

Our company is devoted to ensuring our staff receives a comprehensive selection of rewards and perks. We acknowledge that employment is merely a portion of our daily routine, and our objective is to provide our team members with a broad spectrum of versatile benefits that cater to their needs. We take pride in offering a diverse assortment of options to support all lifestyles, with most of these benefits accessible throughout the year.

Our benefits/perks consist of:

  • Staggered Start & Finish Times
  • Remote Working Options*
  • Life Cover
  • Attractive Holiday Allowance
  • EV Salary Sacrifice Scheme
  • Wellbeing Services
  • Long Service Awards
  • Volunteering Scheme
  • Christmas Shutdown
  • Buy Additional Holiday

And much more…


We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.


Our Business

As the business that continues to define multi utility in the residential market, TriConnex works tirelessly to ensure that our residential developer clients have access to experts in all existing and emerging utilities.


Providing the widest product range, solely to the residential sector, equals a greater customer experience. This is why we are regarded by so many as offering the best customer service in the industry.


Our Values

Working within TriConnex is a rewarding place to be. We spend a lot of time at work and we know the importance of spending that time working towards a common purpose. Supporting our employee's is a key priority, balancing the demands of a growing business with its staff welfare.