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Wellness Travel Consultant
2 months ago
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
To be considered for this exciting opportunity you will have a passion for customer-care and delivering customer service of the highest standards. You will be making a real difference to the lives of customers and will play a compassionate role in supporting them with clear communication throughout their wellness treatment journey.
This is a remote role, which will scale with the growth of the company.
Responsibilities
Key responsibilities include:
- Direct interaction with clients seeking holidays and treatments across our wellness retreats
- Providing the highest standard of customer service to all clients
- Expert handling of sensitive health communications and healing inquiries related to detoxification, gut health, weight loss, beauty, anti-aging and more.
- Exceeding service & sales performance targets across our KPIs
- Responsible for managing customer inquiries across all channels
- Coordinating quotations and itineraries for wellness programs
- Offering exceptional service to patient’s throughout their wellness travel journey
- Continuous research to stay on top of latest offers and trends
- General travel advisory on country specific visa requirements
- Providing leisure, tourism and cultural information for destinations
- Identifying opportunities for process improvement
Qualifications
Skills and Experience:
- Experience in travel and health & wellness tourism industries
- Experience in a client-facing role in a health & wellness setting (preferred)
- Strong interest in wellness travel and tourism
- Strong sales acumen with proven results in meeting revenue goals
- Exceptional relationship and rapport building skills
- Excellent verbal and written communication skills
- Organised, methodical and able to juggle multiple priorities
- Tech-savvy with experience of using customer relationship management tools
- A learning mindset with a flexible, confident can-do attitude
- Willingness to go above and beyond the core duties to support the growth of the company
Education:
- Travel and tourism qualification diploma or bachelors degree (preferred)