Service Designer

6 days ago


London Area, United Kingdom Talent Full time

Service Design Lead

London 2 days per week

£500-£550 per day inside IR35

6 months


A leading programme in the energy sector requires a Service Design Lead to plan, design, and ensure the successful delivery of operational and service management changes as part of a high-profile regulatory initiative. Working with internal teams, external suppliers, and industry peers, you will drive critical improvements to ensure smooth implementation and ongoing service excellence.


Responsibilities:

Transitioning New Systems into Managed Services:

  • Ensure new systems are fully operational and ready for both day-to-day operations ("run") and ongoing adaptability ("change").

ServiceNow Implementation:

  • Configure and implement ServiceNow workflows, automating processes, tracking incidents, and enhancing service efficiency.

Industry Alignment:

  • Collaborate with key stakeholders across the energy sector to align service models with industry standards and best practices.

Supplier Agreements:

  • Establish or amend support agreements with suppliers to meet defined service-level requirements.

Operational Testing:

  • Lead end-to-end operational testing, ensuring all systems function cohesively within the value chain.

Service Design and Hypercare:

  • Develop a robust Service Design Model by September 2025.
  • Lead the Hypercare phase post-implementation, addressing issues and ensuring seamless operations.


This is an opportunity to take a lead role in a complex, impactful programme that requires exceptional service design expertise, supplier collaboration, and operational readiness leadership.


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