Service Designer
4 weeks ago
Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits
Candidates must have live SC Clearance
An overview of the Role
As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products.
Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working, however, depending on your project you may have to travel to client locations.
Skills you'll need:
Essential:
- Proven experience working across a service design process, autonomously with minimal support
- Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
- ‘Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
- Ability to visualise complex services in an easy-to-understand format for varying audiences
- Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’
- Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
- Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
- Ability to manage competing priorities in a tight timeframe with a proactive mindset
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process
- Being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users
- You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for at least 3 years and not having left the country for more than 6 consecutive months during this period)
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