Senior Client Relationship Manager

5 days ago

London Area, United Kingdom S3 Associates Ltd Full time

My client provides investment administration and management services for large, UK Pensions schemes. The business has seen steady growth in recent years and counts some of the largest DC schemes in the UK among their clients, with responsibility for £24billion+ AUM.


As new DB, DC and Master Trust clients are on-boarded, they are assigned a dedicated Client Relationship Manager whose primary purpose is to work directly with Trustees and professional advisors, making sure that their needs are understood and supported by front and back-office service delivery teams. Reporting directly to the Commercial Director, the Senior Client Relationship Manager is the ‘face’ of the company and trusted partner for their clients.


The CRM will help to retain and develop existing business with our clients; PLEASE NOTE - this is NOT a quota-carrying position and bonus is based on individual KPI’s, not revenue.


Key tasks and responsibilities:


  • Act as the main point of contact for client relationships, supporting them to fully understand, and use, administration and platform services
  • Support the development of strategic relationships with clients; monitoring service levels alongside supporting further business development opportunities
  • Deliver dedicated support for client driven initiatives, taking the lead on projects and engaging the relevant client teams to deliver against project objectives
  • Provide technical support to clients
  • Engage with other teams to increase effectiveness and efficiency of systems and processes to improve the client experience
  • Support the provision of appropriate frameworks and controls to ensure adherence to procedures and policies
  • Foster a spirit of teamwork and unity within the team and between departments


Qualifications, Experience, Skills:


  • 5+ years solid, demonstrable, relevant experience working within the UK pension industry
  • Ideally, IMC or CFA qualification – or making progress towards
  • Strong knowledge of the UK pensions market and regulatory environment
  • Clear communication style, both verbally and in writing
  • Ability to manage client expectations to meet client needs and business demands
  • Experience dealing confidently and professionally with senior management and other key business stakeholders
  • Experience working within an FCA /PRA regulated company is highly desirable
  • Ability to manage increasing levels of responsibilities, deadlines and client/partner relationships
  • Experience of working within, or leading, project teams


Basic salary is in line with sector expectations and is negotiable based on experience. The package includes KPI bonus, Pension, Life Cover and Income Protection. The company are committed to supporting ongoing professional development and provide financial support for those studying towards recognised Investment and/or Pension qualifications.

  • Senior Client Relationship Manager

    22 hours ago

    London Area, United Kingdom Totum Partners Full time

    We are excited to be working with a top international law firm looking for a Global Senior Client Development Manager to play a pivotal role in strengthening and expanding relationships with five strategic Global Strategic Growth Clients. This strategic position will support Client Relationship Partners (CRPs) and work closely with the firm’s Client...

  • Senior Client Relationship Manager

    2 days ago

    London Area, United Kingdom S3 Associates Ltd Full time

    My client provides investment administration and management services for large, UK Pensions schemes. The business has seen steady growth in recent years and counts some of the largest DC schemes in the UK among their clients, with responsibility for £24billion+ AUM. As new DB, DC and Master Trust clients are on-boarded, they are assigned a dedicated Client...

  • Client Relationship Manager

    4 months ago

    London Area, United Kingdom Excel Winner Full time

    Job Title: Client Relationship Manager (Real Estate)Location: Nine Elms, SW LondonDepartment: Estate ManagementEmployment Type: PermanentSalary: Competitive Market Rate PackageHours: 9:00 – 18:00 Monday – FridayAbout Us:Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We...

  • Senior Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Talent Hive Ltd Full time

    Job Overview:Talent Hive Ltd is seeking a seasoned Senior Client Relationship Manager to lead our efforts in building strong, long-lasting relationships with our clients. As Senior Client Relationship Manager, you will be responsible for managing a portfolio of high-profile accounts, developing and implementing effective strategies to drive revenue growth...

  • Client Relationship Lead

    2 weeks ago

    London, Greater London, United Kingdom Hays Senior Finance Full time

    About the RoleWe are looking for a Client Relationship Lead to join our team in Cheshire and the North West.Your Key Responsibilities:To manage a portfolio of clients, ensuring their day-to-day financial needs are met.To identify opportunities for up-selling and adding additional services to clients.To deliver exceptional service, building strong...

  • Senior Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom caia - Jobboard Full time

    We are seeking a talented Senior Client Relationship Manager to join our Direct Access Client team in London. As a Senior Client Relationship Manager, you will be responsible for managing client relationships and providing exceptional customer service to Ultra High Net Worth (UHNW) clients and Family Offices.Your key responsibilities will include partnering...

  • Senior Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Senitor Associates Limited Full time

    Senior Management PositionWe are seeking an experienced Senior Client Relationship Manager to lead our sales team in Northern Ireland. As a senior member of our management team, you will be responsible for driving business growth, managing client relationships, and leading a small team to achieve business objectives.About the Role:Manage a team of 3...

  • Senior Client Relationship Manager

    7 days ago

    London, Greater London, United Kingdom OCTAGON Full time

    Job Title: Senior Client Relationship ManagerOCTAGON, a global creative agency, is seeking a highly skilled Senior Client Relationship Manager to play a primary role in leading one of our major clients in Europe. This role will involve establishing a leadership position for the business across the region and driving new business opportunities.The ideal...

  • Senior Client Relationship Manager

    1 month ago

    London, Greater London, United Kingdom Aptitude Software Limited Full time

    Lead Client Success Efforts as a Senior Client Relationship Manager at Aptitude Software LimitedAptitude Software Limited is seeking a highly experienced Senior Client Relationship Manager to lead client success efforts for our enterprise clients in the banking, finance, and subscriptions markets. As a seasoned professional, you will establish strong...

  • Client Relationship Manager

    2 days ago

    London Area, United Kingdom IPOE Consulting Full time

    Job SummaryWe are seeking an experienced Client Relationship Manager to join our team at IPOE Consulting. The ideal candidate will have a strong background in account management, with a proven track record of building and maintaining long-lasting client relationships.

  • Senior Client Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Arbuthnot Latham Full time

    We are looking for a Senior Client Relationship Manager to join our team in London. The estimated annual salary for this role is £65,000 - £85,000.About the RoleThe successful candidate will be responsible for developing and maintaining strong relationships with our high net worth clients. Key responsibilities include building and monitoring client...

  • Senior Client Relationship Manager

    1 week ago

    Falkirk (council area), Scotland, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time

    About Our Job OpportunityWe are looking for a highly skilled Business Development and Account Manager to join our team in the UK.This is an exciting opportunity to develop and grow our business relationships with key clients, ensuring their satisfaction and maximising business opportunities within existing accounts.The successful candidate will have a...

  • Senior Client Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Select Appointments Full time

    Job Summary:A motivated and client-focused professional is sought to join our Select Appointments team as a Senior Client Relationship Manager. In this exciting role, you will be responsible for building strong relationships with our customer database and delivering world-class administration and client service.About the Role:As a Senior Client Relationship...

  • IT Client Relationship Manager

    3 months ago

    London Area, United Kingdom Lorien Full time

    IT Client Relationship ManagerUp to £65k + (depending on experience)Hybrid workingI am representing a leading specialist IT MSP who are looking for a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role will involve understanding clients' business and technology needs, creating long-term partnerships,...

  • IT Client Relationship Manager

    3 months ago

    London Area, United Kingdom Lorien Full time

    IT Client Relationship ManagerUp to £65k + (depending on experience)Hybrid workingI am representing a leading specialist IT MSP who are looking for a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role will involve understanding clients' business and technology needs, creating long-term partnerships,...

  • IT Client Relationship Manager

    3 months ago

    London Area, United Kingdom Lorien Full time

    IT Client Relationship Manager Up to £65k + (depending on experience) Hybrid working I am representing a leading specialist IT MSP who are looking for a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role will involve understanding clients' business and technology needs, creating long-term...

  • Senior Client Relationship Manager

    1 month ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Harrison Scott Associates is a leading recruitment agency specialising in print management and related industries. We are currently seeking an experienced Senior Client Relationship Manager to join our team.About the CompanyWe work with top clients across the UK to source exceptional talent for their businesses. Our team of expert recruiters has extensive...

  • Senior Client Relationship Manager

    12 hours ago

    London, United Kingdom Totum Partners Full time

    We are excited to be working with a top international law firm looking for a Global Senior Client Development Manager to play a pivotal role in strengthening and expanding relationships with five strategic Global Strategic Growth Clients. This strategic position will support Client Relationship Partners (CRPs) and work closely with the firm’s Client...

  • Senior Client Relationship Manager

    1 day ago

    London, United Kingdom Totum Partners Full time

    We are excited to be working with a top international law firm looking for a Global Senior Client Development Manager to play a pivotal role in strengthening and expanding relationships with five strategic Global Strategic Growth Clients. This strategic position will support Client Relationship Partners (CRPs) and work closely with the firm’s Client...

  • Senior Client Relationship Manager

    23 hours ago

    London,, UK, United Kingdom Totum Partners Full time

    We are excited to be working with a top international law firm looking for a Global Senior Client Development Manager to play a pivotal role in strengthening and expanding relationships with five strategic Global Strategic Growth Clients. This strategic position will support Client Relationship Partners (CRPs) and work closely with the firm’s Client...