IT Client Relationship Manager

1 month ago


London Area, United Kingdom Lorien Full time

IT Client Relationship Manager


Up to £65k + (depending on experience)

Hybrid working


I am representing a leading specialist IT MSP who are looking for a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role will involve understanding clients' business and technology needs, creating long-term partnerships, and managing accounts to ensure success.


Key Responsibilities:

  • Understand clients' IT strategies and work with technical teams to develop solution-based roadmaps.
  • Develop strategies to address client needs while identifying new opportunities for growth.
  • Lead client presentations, demonstrate value-added solutions, and manage contract negotiations.
  • Collaborate across departments to ensure excellent client service and handle escalations.
  • Maintain client records and oversee regular client interactions and service reviews.
  • Monitor industry trends and competitor activities to proactively suggest new services or upgrades.
  • Ensure timely delivery of projects, managing client expectations and providing regular status updates.


Qualifications:

  • 3+ years in account management or client development in a consultative, solutions-based environment.
  • Strong understanding of technology infrastructure (Public Cloud, Microsoft 365, Windows, etc.).
  • Project management experience, including cost management.
  • Excellent communication skills, able to engage with technical and non-technical professionals, including VP and C-level executives.
  • Financial sector experience with regulatory knowledge is a bonus.


Join their dynamic team and help deliver outstanding value to key clients, by applying for this position with your most up to date CV.



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