Client Relationship Director

3 weeks ago


London Area, United Kingdom Utility People Ltd Full time

Our client is a frontrunner in the UK communications sector, powering the backbone of private and public networks that drive smart utilities and metering. As they gear up to dominate the "win in water" space, they are searching for an exceptional Client Relationship Director. This is no ordinary Client Relationship Director role—it's about spearheading business critical partnerships, nurturing complex high-value accounts and developing long-term strategies to deliver game-changing Smart Meter solutions. If you would thrive on the excitement of shaping the future of Smart Metering within Water and setting the pace for innovation, Apply today


Responsibilities

  • Strategic management of a named customer, develop and execute strategic account plan
  • Creating and presenting updates and solutions to the customer up to and including C-Suite and representing the voice of the customer
  • Oversee end to end relationship, maximise value, customer satisfaction and retention levels
  • Keeping up to date with industry trends, market conditions and competitors
  • Ability to build and maintain strong relationships with clients at all levels, understanding their needs, and managing expectations
  • Identify growth opportunities for upselling and expanding existing services and cross sell of new services – working in collaboration with the BD team
  • Report on customer insights, provide insights and trends to internal and leadership teams


Experience

Industry experiences essential - Energy or Water in a SMART Metering Utilities environment

Experienced of working in a Client Relationship Director or Account Director role

Strong focus on achieving customer outcomes and delivering value to clients and the business

Demonstrated success in achieving targets and negotiating contracts

Strong relationship-building skills with stakeholders to promote retention and loyalty

Strong analytical and problem-solving skills

Ability to think strategically and solve complex customer issues

Analyse customer data to identify trends, needs and areas of improvement


Ref: 14933

Role: Client Relationship Director – Smart Metering - Utilities experience essential

Salary: up to £89,000 DOE + 50% commission + large company benefits

Location: London or Winchester based but mostly home working



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