Current jobs related to Customer Service Specialist - Luton - FirstPort (UK)

  • Customer Service Coordinator

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and experienced Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer...

  • Customer Service Coordinator

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and experienced Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer...

  • Customer Service Representative

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and experienced Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and experienced Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Assistant

    4 weeks ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    We are thrilled to be working with a well-established company in the Luton area who are steeped in history and operate in a thriving industry. Due to upcoming changes in their team, they are looking for a new Customer Service Assistant to join their team on a 12 month fixed term contract. Are you someone who has previous experience working in Customer...

  • Customer Service Administrator

    4 weeks ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    We're now looking for a Customer Service Admin temp to start asap with one of the UK's leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis initially, but very much looking at a long term permanent role.The Orders Department is the beating heart of the business;...

  • Customer Service Advisor

    4 weeks ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    We are thrilled to be working with a well-established company in the Luton area who are steeped in history and operate in a thriving industry. Due to upcoming changes in their team, they are looking for a new Customer Service Advisor on a 12 month fixed term contract. Our client have longevity at the core of its business, with the majority of the staff...

  • Customer Service Representative

    3 weeks ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service Assistant Job DescriptionWe are excited to be working with a well-established company in the Luton area who are seeking a Customer Service Assistant to join their team on a 12-month fixed-term contract.Job Responsibilities:Provide exceptional customer support and advice to customers who contact the company.Investigate and resolve customer...

  • Customer Service Representative

    3 weeks ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service Assistant Job DescriptionWe are excited to be working with a well-established company in the Luton area who are seeking a Customer Service Assistant to join their team on a 12-month fixed-term contract.Job Responsibilities:Provide exceptional customer support and advice to customers who contact the company.Investigate and resolve customer...

  • Customer Service Advisor

    1 month ago

    Luton, United Kingdom Think Specialist Recruitment Remote Work Freelance Full time

    We are thrilled to be working with a well-established company in the Luton area who are steeped in history and operate in a thriving industry. Due to upcoming changes in their team, they are looking for a new Customer Service Advisor on a 12 month fixed term contract. Our client have longevity at the core of its business, with the majority of the staff...

  • Customer Service Centre Specialist

    4 weeks ago

    Luton, United Kingdom Owen Daniels Consultancy Full time

    Customer Service Centre Specialist Permanent Position8.30am – 5pm (Monday – Friday)Benefits include: 7% matched pension, Medical Cash Plan + 20 days holiday plus banksGrowing Manufacturing BusinessLutonMy client are a precision manufacturing business, based in Luton, specialising in hydronic valves and control systems that deliver warmth, comfort, and...

  • Customer Service Centre Specialist

    4 weeks ago

    Luton, United Kingdom CV-Library Full time

    Customer Service Centre Specialist Permanent Position 8.30am – 5pm (Monday – Friday) Benefits include: 7% matched pension, Medical Cash Plan + 20 days holiday plus banks Growing Manufacturing Business Luton My client are a precision manufacturing business, based in Luton, specialising in hydronic valves and control systems that deliver...

  • Customer Service Specialist

    5 months ago

    Luton, United Kingdom Aqua Corp Full time

    As a Customer Services Specialist, you’ll be a Brand Ambassador, bringing our products and services to life with a fun approach while using your experience and expertise. You’ll help answer questions and offer speedy solutions through various contact methods to ensure our customers’ expectations are met and exceeded. You’ll help our customers every...

  • Customer Service Operations Specialist

    10 hours ago

    Luton, Luton, United Kingdom TUI Full time

    About the RoleThis is a unique opportunity to join TUI as a Customer Service Operations Specialist where you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. You will work closely with the TUI Musement team to book and manage customer accommodations and transfers.About the ResponsibilitiesKey...

  • Quality Assurance Specialist

    1 month ago

    Luton, Luton, United Kingdom TRIGO Specialist Resourcing Full time

    Job Title: Quality Assurance SpecialistTRIGO Specialist Resourcing is seeking a Quality Assurance Specialist to join our dynamic team. As a Quality Assurance Specialist, you will be responsible for providing quality services and support for all missions assigned to a manufacturing or warehouse site, ensuring a healthy and safe work environment.Key...

  • Quality Assurance Specialist

    1 month ago

    Luton, Luton, United Kingdom TRIGO Specialist Resourcing Full time

    Job Title: Quality Assurance SpecialistTRIGO Specialist Resourcing is seeking a Quality Assurance Specialist to join our dynamic team. As a Quality Assurance Specialist, you will be responsible for providing quality services and support for all missions assigned to a manufacturing or warehouse site, ensuring a healthy and safe work environment.Key...

Customer Service Specialist

2 months ago

Luton, United Kingdom FirstPort (UK) Full time

Job role: Customer Service Specialist (Property Management)

Location: Luton - Hybrid

Hours: Monday to Friday – 9am to 5pm

Salary: up to £23,571 per annum plus benefits


The Job Role

As a Customer Service Specialist, we are looking for customer service professionals with excellent call handling skills that will contribute to our vision delivering a frictionless experience whereby customers can effortlessly connect with us through a channel of their choice and expect a First Contact Resolution.

The purpose of this role is to:

  • Provide timely, expert advice to our customers through all communication channels – calls, emails, WhatsApp, web chat etc in line with our company values.

· Provide professional, helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards.

This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager.

Internally this role will be called a Property Services Specialist.


Main Responsibilities

  • Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible
  • Own customer queries through to completion ensuring a seamless hand-off, where this is not possible.
  • Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues.
  • Ensure all customer and colleague interactions are managed in accordance with service level targets and quality standards.
  • Closely liaise with Contractors and Suppliers ensuring any open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately
  • Accurate categorisation of all contact to enable the delivery of insights to understand friction points and opportunities for service improvements
  • Communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries
  • Raise maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries
  • Ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas
  • Manage and document customer requests efficiently for the supply of keys, fobs and permits
  • Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy
  • Ensure all customer information is handled confidentially and in line with GDPR


Skills and Experience

· Demonstrable experience of delivering an exceptional customer service.

· Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.

· Able to work with autonomy and as part of a wider team

· Efficient in maintaining administration and record keeping electronically

· Demonstrable ability dealing with problems and challenges effectively.

· Good knowledge of Health and Safety regulations.

· Ability to work under pressure resilient, able to prioritise and manage time effectively.

· Excellent IT skills, social-media awareness and up to date with new technology.

· Property Management Experience desired but not essential as full training will be provided


Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.


Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.


What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.