Customer Service Executive
3 days ago
Alexander Steele has partnered with a leading global wine & spirits business that is urgently looking for a Customer Service Executive to be responsible for processing all incoming sales orders, managing stock at our third-party warehouse and providing high levels of customer service to our customers.
On Offer
- Salary will be circa £28 000
- 10% Performance Bonus
- Private Healthcare + Pension
- 25 days leave + 8 bank holidays
- Hybrid remote working (3 days in the office)
Key Responsibilities:
- Ensure that all sales orders are processed accurately, on time and effective communication procedures are followed.
- Facilitate invoicing and price list management, ensuring that promotional offers are applied correctly.
- Review and complete stock fulfilments whilst managing and reporting on stock disputes, credit notes and delivery issues.
- Evaluate and improve customer service processes, identify and implement strategies to improve efficiency and reduce errors/costs.
- Build relationships with third party warehouses and logistic providers.
Candidate Requirements:
- At least 6 to 12 months customer service, sales order processing, supply chain or logistics experience within the FMCG industry (drinks industry experience will be advantageous)
- Strong communication skills and the ability to engage effectively with both internal and external stakeholders.
- Good Excel skills and experience using ERP systems (experience using Globe will be advantageous)
- Attention to detail and clear problem-solving methodology.
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