Customer Service Executive

1 week ago

London, United Kingdom Smart Recruit Online Full time

**Looking for one of the best roles in hospitality right now?**
- Are you the natural born travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change?
- Are you excited to roll up your sleeves and take pride in delighting guests?
- Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the high growth industry?

**If this sounds like you, we'd love to tell you more about this Customer Service Executive role with onefinestay.**

We open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016.

With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry and this is where you come in.

Our Customer Service Executive team members are our frontline team ensuring our guests have a great stay. They’re fully equipped to simultaneously prepare bookings, offer additional services and solve problems to make sure every guest has a brilliant experience.

This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) don’t pass the buck. That’s why we need a special sort - you’re dedicated to the cause, full of enthusiasm, and a through-and-through people person

**We are looking for a Customer Service Executive who will be the main point of contact for guests booking in our destinations in Europe - London being the main focus as our biggest direct destination, though as other destinations develop, the role will expand to include managing stays in other cities, starting from Paris.**

**What do our Customer Service Executive team do day-to-day?**
- Assist clients with troubleshooting problems as they arise
- Act as the contact point between guests, operational suppliers, and contractors to fix any issues that might arrive during a guest's stay
- Assist clients and accounting with the facilitation of payments
- Guide and assist clients with their trip planning once the accommodation is confirmed and create experiences with the guest that will make their stay unforgettable
- Work with, and in some cases source worthy suppliers to help facilitate requests

**Benefits**:
Excellent renumeration and benefits including flexible / hybrid working. These will be 40-hour weeks with shifts across 7 days, so you will be expected to work some weekends but there is plenty of flexibility.

**Essential Skills**:
**What do we look for?**
- Must be fluent in English and it is essential to have great written and verbal skills here
- Dynamic and responsive
- Commercial awareness
- Great at building relationships and communicating with a diverse client base
- Amazing organisation skills and able to manage your own workload autonomously
- Ambitious and results driven by a love of delivering top-quality customer service
- Love the idea of working flexibly and not always the 9-5pm humdrum? Our shifts can sometimes be early, late and on some weekends, but this leaves plenty of room for family, friends, and hobbies.
- Ability to think on your feet and use your sound judgment and decision-making skills, even under pressure
- Customer service / hospitality experience preferred but not required
- Any other languages also welcome - French in particular

**About Company**:
We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences.

**Essential Requirements**:** What do we look for?**
- Must be fluent in English and it is essential to have great written and verbal skills here
- Dynamic and responsive
- Commercial awareness
- Great at building relationships and communicating with a diverse client base
- Amazing organisation skills and able to manage your own workload autonomously
- Ambitious and results driven by a love of delivering top-quality customer service
- Love the idea of working flexibly and not always the 9-5pm humdrum? Our shifts can sometimes be early, late and on some weekends, but this leaves plenty of room for family, friends, and hobbies.
- Ability to think on your feet and use your sound judgment and decision-making skills, even under pressure
- Customer service / hospitality experience preferred but not required
- Any other languages also welcome - French in particular

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