German Customer Support Executive

1 month ago

London Area, United Kingdom Northreach Full time

German Customer Support Executive

An innovative and rapidly growing SME lender based in Holborn is seeking a friendly, and fluent German speaker to join the team as a Customer Support Executive. This is a permanent, full-time position where you will handle incoming inquiries and support customers from initial conversation to loan application, helping the business manage its pipeline of deals in the SME lending space.


Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.


Responsibilities:

  • Communicate with business owners daily by answering inbound calls and addressing their questions.
  • Monitor support and customer service inbox to ensure top service levels.
  • Work with various enterprise technology platforms and YouLend proprietary solutions to process applications and answer customer queries.
  • Handle complaints and ensure customer satisfaction by solving issues for existing customers.


Requirements:

  • Fluent in German
  • Highly adaptable, organised and reliable
  • Excellent communication skills - with the ability to interact via phone and email in both English and German
  • Customer focused mindset
  • Sociable - with a desire to work in a company with great culture
  • Not afraid of a challenge, rather you are looking for one
  • Can commit to 5-6 weeks on site training before hybrid option kicks in


What's on offer?

  • Stock Options
  • Private Medical insurance via Vitality
  • EAP with Health Assured
  • Enhanced Maternity and Paternity Leave
  • Modern and sophisticated office space in Central London
  • Free Gym in office building in Holborn
  • Subsidised Lunch via Feedr
  • Deliveroo Allowance if working late in office
  • Monthly in office Masseuse
  • Team and Company Socials
  • Football Power League / Squash Club


To apply, please submit your CV and please note all applications will be treated with the utmost confidentiality.


Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with businesses that promote DEI. We strive to create a welcoming and inclusive environment for all employees.

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