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German Customer Relations Executive

2 months ago

London, Greater London, United Kingdom Northreach Full time

Position: German Customer Support Executive

A forward-thinking and expanding SME lender is on the lookout for a personable and fluent German speaker to become part of their team as a Customer Support Executive. This is a permanent, full-time role where you will manage incoming inquiries and assist customers from the initial conversation through to the loan application process, aiding the business in handling its deal pipeline within the SME lending sector.

About Northreach: Northreach is a vibrant recruitment agency dedicated to connecting businesses with exceptional talent across the cell & gene therapy, fintech, and digital industries. Our goal is to deliver a smooth and tailored recruitment experience for both clients and candidates, fostering a positive workplace that champions equality, innovation, and professional development.

Key Responsibilities:

  • Engage with business owners on a daily basis by responding to inbound calls and addressing their inquiries.
  • Oversee the support and customer service inbox to maintain high service standards.
  • Utilize various enterprise technology platforms and proprietary solutions to process applications and respond to customer questions.
  • Resolve complaints and ensure customer satisfaction by addressing issues for existing clients.

Candidate Requirements:

  • Proficient in German.
  • Highly adaptable, organized, and dependable.
  • Outstanding communication skills, capable of interacting via phone and email in both English and German.
  • Customer-oriented mindset.
  • Socially inclined, with a preference for working in a company with a strong culture.
  • Embraces challenges and seeks opportunities for growth.
  • Willing to commit to 5-6 weeks of on-site training before transitioning to a hybrid work model.

What We Offer:

  • Stock Options.
  • Private Medical Insurance.
  • Employee Assistance Program.
  • Enhanced Maternity and Paternity Leave.
  • Modern office environment.
  • On-site gym facilities.
  • Subsidized lunch options.
  • Deliveroo allowance for late working hours.
  • Monthly in-office massage services.
  • Team-building and company social events.
  • Access to sports clubs.

To apply, please submit your CV. All applications will be handled with the utmost confidentiality.

Northreach is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. We do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, disability, or age. We strive to create a welcoming and inclusive environment for all employees.