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Shipping Coordinator
3 months ago
Job Role: Shipping Coordinator
Contract Inside IR35
Peterborough, UK
Min. of 1year Export experience or transportation/booking background.
Customer service experience
3 days on site, 2 wfh. First couple of weeks during training will need to be onsite more often.
This role sits within the Supply Chain team based in Peterborough and will be a key player in planning, arranging and processing shipments to our global customer base.
What You Will Do:
• Arrange for shipments of products to be despatched to customers based on available product
• Working with carriers and customers to agree collection schedules
• Send all relevant documentation for the shipments to the necessary contacts
• Prepare, submit and record the export entry for goods sent overseas
Level Working Knowledge:
• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal & external customers.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Working Knowledge:
• Processes limited amounts of detailed information with good accuracy.
• Learns from mistakes and applies lessons learned.
• Develops and uses checklists to ensure that information goes out error-free.
Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Level Working Knowledge:
• Adjusts to new or changing assignments, processes, and people.
• Demonstrates willingness to listen to other opinions.
• Identifies and considers alternative approaches to situations or problems.
Import/Export: Knowledge of issues, procedures, tools and practices of importing and exporting; ability to import and export goods to and from international locations.
Level Working Knowledge:
• Completes all required export documentation for repetitive transactions.
• Ensures all export entries remain compliant with HMRC and identifies and corrects any errors.
Transportation: Knowledge of transportation; ability to transport materials and goods to manufacturing facilities and customers.
Level Working Knowledge:
• Participates in arranging transportation of goods.
• Ensures on time shipments; anticipates and resolves shipping problems.
• Works with at least one type of transportation mode and carrier.
