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Sales Coordinator

2 months ago

Peterborough, Peterborough, United Kingdom Anne Corder Recruitment Full time
Sales Coordinator Job Description

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team at Anne Corder Recruitment Ltd. As a Sales Coordinator, you will play a crucial role in supporting our sales team in delivering exceptional customer service and ensuring seamless order management.

Key Responsibilities:
  • Order Management: Process and plan customer orders, arranging delivery through to aftercare, adhering to standard operating procedures.
  • Customer Support: Provide daily support to the Field Sales Team, including generating and processing customer quotations and related documents.
  • Site Coordination: Coordinate site visits ensuring smooth and efficient execution.
  • Customer Complaints: Handle customer complaints post-dispatch, resolving issues promptly and within company guidelines.
  • Customer Engagement: Engage with customers and liaise with internal departments to maintain high standards of customer service.
  • Shipping Inquiries: Manage customer shipping inquiries, ensuring accurate and clear communication regarding order fulfilment.
  • Administrative Support: Support the sales team with various tasks, such as arranging customer appointments and providing pre-sales support.
  • Record Keeping: Maintain accurate records of all customer interactions and ensure data is correctly entered into the company's system.
Requirements:
  • Experience: Minimum of 2 years' experience in a sales administration role.
  • Skills: Proficient in Microsoft Office (Word, Outlook, Excel) and familiar with computerised order processing systems.
  • Communication: Strong communication skills and excellent command of written and spoken English.
  • Customer Service: Experience in customer service within an office environment.
  • Time Management: Ability to work under pressure, multitask, and manage time effectively.
  • Self-Motivation: Self-motivated, with a methodical approach to work and a keen eye for detail.