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Sales Coordinator

2 months ago

Peterborough, United Kingdom Anne Corder Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Coordinator to join our client's team at Anne Corder Recruitment Ltd. As a Sales Coordinator, you will play a crucial role in managing customer orders, providing comprehensive support to the sales team, and ensuring excellent customer service throughout the sales process.

Key Responsibilities:
  • Order Management: Process and plan customer orders, arranging delivery through to aftercare, adhering to standard operating procedures.
  • Support to Sales Team: Provide daily support to the Field Sales Team, including generating and processing customer quotations and related documents.
  • Site Visits: Coordinate site visits ensuring smooth and efficient execution.
  • Customer Complaints: Handle customer complaints post-dispatch, resolving issues promptly and within company guidelines.
  • Customer Service: Engage with customers and liaise with internal departments to maintain high standards of customer service.
  • Shipping Inquiries: Manage customer shipping inquiries, ensuring accurate and clear communication regarding order fulfilment.
  • Administrative Support: Support the sales team with various tasks, such as arranging customer appointments and providing pre-sales support.
  • Record Keeping: Maintain accurate records of all customer interactions and ensure data is correctly entered into the company's system.
Requirements:
  • Experience: Minimum of 2 years' experience in a sales administration role.
  • Skills: Proficient in Microsoft Office (Word, Outlook, Excel) and familiar with computerised order processing systems.
  • Communication: Strong communication skills and excellent command of written and spoken English.
  • Customer Service: Experience in customer service within an office environment.
  • Problem-Solving: Ability to work under pressure, multitask, and manage time effectively.
  • Self-Motivation: Self-motivated, with a methodical approach to work and a keen eye for detail.
About Us

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are committed to providing excellent customer service and supporting our clients in finding the right talent for their businesses.