Sales Operations Coordinator

3 months ago

Peterborough, United Kingdom Hera Beauty Ltd Full time

**Join Hera Beauty as our new Sales Operations Coordinator**

Are you ready to embark on an exciting and dynamic career journey? Hera Beauty, a flourishing cosmetics manufacturer specializing in premium natural products, is seeking an enthusiastic Sales Operations Coordinator to join our passionate team. If you're looking for a role that's both interesting and diverse, with the opportunity to make a real impact, then you've come to the right place.

**The Role**

As our Sales Operations Coordinator, you will play a pivotal role in ensuring that every customer's experience with Hera Beauty is exceptional. Your responsibilities will encompass various facets of sales operations, including technical support, invoicing, sales administration, and top-notch customer service. You'll work closely with our sales team to streamline processes and systems, making the sales process as smooth as possible.

**In your day-to-day responsibilities, you will**:
**Support the Sales Team**: Provide essential administrative and technical support to our dedicated sales team, ensuring they have the resources they need to succeed.

**Efficient Order Processing**: Process orders and quotes promptly, leaving no room for delay in delivering our exceptional products.

**Exceeding Customer Expectations**: Address after-sales queries, exploring opportunities for upselling, and handling any service issues, complaints, or shipping queries with grace and professionalism.

**Precise Invoicing**: Accurately invoice customers and maintain impeccable sales records to guarantee financial integrity.

**Creative Collaboration**: Assist with label and carton design coordination and support new business initiatives.

**Optimizing Sales Processes**: Contribute to building Bill of Materials (BOM) for sales orders and maintain price files and system updates for our products.

**Meticulous Organization**: Oversee customer free issue materials and storage fees, all while preparing comprehensive sales service reporting (KPI) for continuous improvement.

**Meeting Targets**: Contribute to the achievement of monthly sales targets, helping Hera Beauty reach new heights.

**To thrive in this role, we are looking for someone who possesses**:
**Proven Customer Service Experience**: Your ability to delight customers is second to none.

**Strong System Knowledge**: You can navigate complex systems with ease and precision, always following established processes.

**Exceptional Organizational Skills**: Multitasking is your middle name, and you never let important details slip through the cracks.

**Industry Experience**: While not required, previous experience in a manufacturing or FMCG environment is a definite plus.

**Communication Skills**: Your verbal and written communication skills are top-notch.

**Attention to Detail**: You thrive in an environment where precision is paramount.

**Innovative Thinking**: You're not just here to do a job; you're here to make suggestions for improvements and process enhancements.

**Prioritization**: Managing competing tasks and projects is your forte.

**Passion for the Customer Journey**: You're genuinely enthusiastic about creating exceptional customer experiences.

**Experience**: To thrive in this role, you should have a minimum of 2 years' experience in sales, customer service, or sales support, with a preference for experience in a manufacturing environment.

**Why Hera Beauty**: At Hera Beauty, we're more than just a cosmetics manufacturer; we're a family-run business with an impressive growth trajectory. As a Sales Operations Coordinator, you'll be an integral part of our journey. We offer competitive compensation, including a salary range of £20,000 to £26,000 per year, based on experience, along with 21 days of holiday and flexible working options. With working hours from 8 am to 4 pm and staff parking available on-site, we're dedicated to ensuring our team has the support they need to succeed.

If you're ready to join a team that's committed to excellence and growth, we want to hear from you.

**In return, we provide**:

- A competitive salary ranging from £20,000 to £26,000, depending on your level of experience.
- 29 days of annual leave, inclusive of bank holidays.
- Incentive days off and team building activities.
- Participation in our company bonus scheme.
- Access to a contributory pension scheme.
- Exclusive discounts on our products.
- Convenient on-site free parking.
- A clear path for career progression and advancement within the company.

STRICTLY NO AGENCIES

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to Commute:

- Peterborough, PE3 8SB (required)

Work Location: In person

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