Customer Service Manager

2 months ago

Chepstow, United Kingdom The Growth Consultants Full time

Customer Service Manager


Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.


About The Client


We are partnered with a multi-national service provider that supports businesses across the UK. They cater to a wide range of companies, from SMEs to large corporations, offering a variety of business-critical services. Their solutions help businesses concentrate on their core activities while also reducing their environmental footprint.


Role Responsibilities


  • Plan and manage customer service operations within budget and relevant KPIs.
  • Enhance customer service operations to reduce customer effort and boost retention.
  • Monitor SLA compliance and manage successes and failures.
  • Handle the start-up and termination processes for customers.
  • Provide solutions to customer issues within your mandate, including credit notes.
  • Ensure retention of portfolio accounts and maintain standard commercial terms.
  • Collaborate on credit monitoring with shared services.
  • Coach and train customer service employees (both office and field-based) to maintain high competence levels.
  • Manage all customer service resources, including personnel.
  • Implement operational improvements for new business processes and quoting procedures.
  • Lead initiatives for customer service operations improvement.
  • Drive operational improvements at plant and customer unit levels.
  • Identify and implement opportunities for problem prevention.


What are they looking for?


  • A successful background leading and managing a customer service teams in a B2B environment.
  • A commitment to continuous improvement within the department and team.
  • Excellent communication skills.
  • Ability to listen and influence peers and team members.
  • Comfortable working in collaboration with other departments.
  • Strong organisational skills to ensure timely task completion for yourself and others.
  • A strong leader who builds a strong working culture and environment.


What’s on offer?


  • A basic salary up to £48,000
  • Private Medical Insurance
  • Life Assurance
  • 33 Days Holiday
  • Company Pension Scheme
  • On-site parking
  • Career progression opportunities
  • Ongoing personal development/training opportunities
  • Opportunity to work with a successful team
  • Employee assistance programme

  • Customer Service Manager

    4 days ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service Manager Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level. About The Client We are partnered with a multi-national service provider that supports businesses...

  • Customer Service Manager

    2 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a dynamic team of experts who support businesses across the UK, helping them to drive customer service operations to new heights.Job SummaryWe are searching for a Customer Service Manager to join our team and lead the customer service operations. As a key member of our team, you will be responsible for driving customer...

  • Customer Service Manager

    2 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a dynamic team of experts who support businesses across the UK, helping them to drive customer service operations to new heights.Job SummaryWe are searching for a Customer Service Manager to join our team and lead the customer service operations. As a key member of our team, you will be responsible for driving customer...

  • Customer Service Manager

    7 days ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations...

  • Customer Service Manager

    2 months ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerAre you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.About The Client We are partnered with a multi-national service provider that supports businesses across...

  • Customer Service Manager

    2 months ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerAre you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.About The Client We are partnered with a multi-national service provider that supports businesses across...

  • Customer Service Manager

    7 days ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations...

  • Customer Service Manager

    2 weeks ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service Manager Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level. About The Client We are partnered with a multi-national service provider that supports businesses...

  • Customer Service Manager

    4 days ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new...

  • Customer Service Manager

    2 months ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerAre you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.About The ClientWe are partnered with a multi-national service provider that supports businesses across...

  • Customer Service Manager

    3 days ago

    Chepstow, United Kingdom The Growth Consultants Full time

    Customer Service ManagerAre you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.About The ClientWe are partnered with a multi-national service provider that supports businesses across...

  • Customer Services Manager

    2 months ago

    Chepstow, United Kingdom Barker Ross Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation.They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and who...

  • Customer Services Manager

    1 month ago

    Chepstow, United Kingdom Barker Ross Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation.They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and who...

  • Customer Services Manager

    4 weeks ago

    Chepstow, United Kingdom Barker Ross Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and...

  • Customer Service Operations Manager

    4 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time £48,000

    About The Growth ConsultantsWe are a dynamic team of experts dedicated to driving business growth through exceptional customer service. Our mission is to empower businesses to thrive in a competitive market by delivering tailored solutions that meet their unique needs.Job DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join...

  • Customer Service Operations Manager

    4 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time £48,000

    About The Growth ConsultantsWe are a dynamic team of experts dedicated to driving business growth through exceptional customer service. Our mission is to empower businesses to thrive in a competitive market by delivering tailored solutions that meet their unique needs.Job DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join...

  • Customer Service Operations Manager

    3 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

    About The RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at The Growth Consultants. As a key member of our organization, you will be responsible for driving the customer service operations to new heights.Key ResponsibilitiesPlan and manage customer service operations within budget and relevant Key...

  • Customer Service Operations Manager

    3 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

    About The RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at The Growth Consultants. As a key member of our organization, you will be responsible for driving the customer service operations to new heights.Key ResponsibilitiesPlan and manage customer service operations within budget and relevant Key...

  • Customer Service Operations Manager

    6 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

    Job Description**Customer Service Operations Manager**We are seeking a seasoned leader to drive the customer service operations of The Growth Consultants to new heights. As a Customer Service Operations Manager, you will be responsible for planning and managing customer service operations within budget and relevant Key Performance Indicators (KPIs).About The...

  • Customer Service Operations Manager

    4 days ago

    Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a dynamic team of experts dedicated to helping businesses thrive. As a leading provider of strategic consulting services, we partner with forward-thinking companies to drive growth and success.Job SummaryWe are seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our operations...