Service Designer

1 month ago


London Area, United Kingdom Anson McCade Full time

Initial 6 month contract

Inside IR35 - £600 P/D

Must have Active SC Clearance


Anson McCade are delighted to be working with a leading consultancy as they seek to appoint a Senior Service Designer to a public sector end client for an initial 6 month contract. Further details can be found below:


The Role :

  • Develop, write, and present plans outlining study goals and methodologies.
  • Map complex services and user journeys to generate clear, actionable insights.
  • Use diagramming, journey mapping, storyboarding, or information design to visualize and communicate the complete service and customer experience, from surface to core. (This is the unique aspect of the role)
  • Analyze both qualitative and quantitative data to guide design decisions, interpret user behavior, and create actionable recommendations.
  • Synthesize findings using appropriate tools, collaborating closely with cross-functional teams to translate insights into user stories.
  • Facilitate workshops and co-design sessions, managing stakeholder relationships at all levels, and articulating complex design concepts through storytelling, evidence, and design artefacts.
  • Deliver actionable insights and learnings to stakeholders via presentations, communicating clearly and confidently to inform strategic decisions and service improvements.
  • Promote user research practices, influence project roadmaps, and advocate for user-centred design principles.
  • Continuously evolve and innovate Service Design and Research practices, incorporating cutting-edge methods from internal and external expertise.
  • Support the development of the practice, ensuring high-quality research services and fostering the growth of the user research community.


Essential Experience:

  • Must have or be willing to obtain SC clearance (requires uninterrupted UK residency for the past 5 years, ideally with British citizenship).
  • Future-focused, with a curiosity for innovation.
  • 8+ years of experience.
  • Bachelor's or master's degree in a relevant field (preferred).
  • Extensive career experience in Service Design.
  • Business-fluent in English, both written and verbal.
  • Proven experience in managing relationships with a wide range of internal and external stakeholders.
  • Proficient in user-cantered design methods and practices.
  • Experience working as a solo Service Designer.

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