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Dunstable, Central Bedfordshire, United Kingdom Gilson Full timeJob Title: Inside Sales Account ManagerWe are seeking a highly motivated and results-driven Inside Sales Account Manager to join our team at Gilson. As a key member of our sales team, you will be responsible for promoting and selling our consumables and instruments to customers and prospects.Key Responsibilities:Meet or exceed established sales...
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Inside Sales Account Manager
4 months ago
This is the ideal opportunity for an experienced Sales Administrator to gain experience in Inside Sales. This role is for a fixed term period only (maternity cover). It is a full-time position, however, flexible working is a possibility.
Ideally, you are goal-oriented with knowledge of customer service and sales best practices, exceptional organizational skills and draw energy from being part of a team as well as working independently.
Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Maintains administrative duties, and documents all activities in the CRM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Meet or exceed established targets
- Maintain a comprehensive record of sales actions within CRM system
- Create quotations and pricing agreements, following pricing guidelines
- Participate in required and recommended training sessions to obtain and maintain product knowledge
- Communicate with customers by phone, virtually or by email to answer queries
- Work cross-functionally to ensure full customer service
Support
- Follow up with in-house support on all customer inquiries regarding complaints and application questions
- Ensure timely and effective resolution to all queries
General
- Utilize all aspects of the CRM software system
- Responsible for attaining and maintaining technical knowledge to support customers
- Other duties as assigned
JOB REQUIREMENTS
Education
- Degree in Life Sciences or a related field is preferred, or equivalent work experience
Work Experience
- Proven work experience as a Sales Administrator or Sales Support Agent
- Sales experience in related industry preferred
- Experience working in a life science lab beneficial
Skills or Knowledge
- Computer proficiency required
- CRM fluent for daily usage plus feeding and maintenance
- Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
- Excellent interpersonal and verbal communication skills
- Ability to write business correspondence and reports
- Confident, persuasive and winning phone presence
- Ability to calculate figures and amounts including discounts, percentages, and volume
- Strong organizational sills
- Selling skills and techniques (including negotiation)
- Ability to work independently, essential
Other
- Fluent in business English
- A valid driver's license and access to own vehicle required
- Up to 10% overnight travel potential
- Regular attendance and punctuality
- Ability to work well with others
- Ability to acquire new skills and to accommodate change in the workplace
ADDITIONAL SKILLS/EXPERIENCE
- Experience in selling capital equipment
- Lab bench experience using pipettes
