Sales Account Manager
3 days ago
We are seeking a highly motivated and results-driven Inside Sales Account Manager to join our team at Gilson. As a key member of our sales team, you will be responsible for promoting and selling our consumables and instruments to customers and prospects.
Key Responsibilities:
- Meet or exceed established sales targets
- Prospect for new business within target market segments
- Maintain a comprehensive record of sales actions within our CRM system
- Create quotations and pricing agreements, following pricing guidelines
- Participate in required and recommended training sessions to obtain and maintain product knowledge
- Maintain key performance indicators (KPIs)
- Work cross-functionally to ensure full customer service and improve value selling opportunities
Support:
- Follow up with in-house support on all customer inquiries regarding complaints and application questions
- Ensure timely and effective resolution to all queries
General:
- Able to conduct effective online demos
- Utilize all aspects of our CRM software system
- Responsible for attaining and maintaining technical knowledge to support customers
- Other duties as assigned
Requirements:
- Degree in Life Sciences or a related field is preferred, or equivalent work experience
- Previous outbound phone sales experience with defined sales targets
- Minimum 2 years' sales / inside sales experience in related industry preferred
- Experience working in a life science lab preferred
Skills and Knowledge:
- Computer proficiency required
- CRM fluent for daily usage plus feeding and maintenance
- Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
- Excellent interpersonal and verbal communication skills
- Ability to write business correspondence and reports
- Confident, persuasive and winning phone presence
- Ability to calculate figures and amounts including discounts, percentages, and volume
- Strong organizational skills
- Comprehensive selling skills and techniques (including negotiation)
- Ability to work independently, essential
Additional Skills/Experience:
- Experience in selling capital equipment
- Lab bench experience using pipettes
Language: Fluent in business English and French.
Travel: Up to 10% overnight travel potential.
Attendance: Regular attendance and punctuality.
Teamwork: Ability to work well with others.
Adaptability: Ability to acquire new skills and to accommodate change in the workplace.
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