Desktop Support Technician

4 weeks ago

East Riding Of Yorkshire, United Kingdom Edwards & Pearce Full time

Our client based in East Yorkshire is looking for a Desktop Support Technician to join their team. This is a great opportunity for someone with 1st and 2nd line IT support experience.


THE ROLE:

Duties include:

- Ensuring all IT policy and procedures are maintained.

- Ensuring all records are kept up to date and all issues and their resolutions are noted.

- Execute tests and troubleshoot customer problems.

- Coordinating repairs on equipment.

- Setting up laptops, mobiles and iPad.

- Preparing hardware for users.

- Resolving customer issues.

- Providing solution for client and employee technology.

- Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications.

- Assist with strategic projects.


THE CANDIDATE:

- The successful candidate would ideally have 3-5 years’ experience in a similar role.

- Technology knowledge is desirable.

- Strong communication and problem-solving skills when working with customers.

- Work well as a team and support the overall success of the company.

- Good working knowledge of MS Windows – Ideally workplace specific.

- Understanding of Windows Server, MS Exchange and AD (Users and Computers).

- Good working knowledge and support of wireless technologies.

- Experience of mobile device and application management across Microsoft, Apple and Android platforms.

- ITIL Foundation Certified (Desirable).

- Airwatch Mobile Device Management (Desirable).

- Must have full driving license and access to own transport.


THE CONSULTANCY:

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

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