Desktop Support Specialist

3 weeks ago


West Yorkshire, United Kingdom Jet2 Full time
Job Title: Desktop Support Engineer

At Jet2.com and Jet2holidays, we're seeking a skilled Desktop Support Engineer to join our 24/7 team of technical support experts. As a key member of our IT Service Desk, you'll provide top-notch technical support to our technology-enabled workforce, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities:
  • Resolve incidents and service requests efficiently, utilizing your expertise in Windows, Active Directory, Office 365, VPN, and networking.
  • Liaise with other technical teams, escalating complex issues professionally and promptly.
  • Share knowledge and best practices with colleagues, contributing to a culture of continuous improvement.
  • Develop and publish knowledge articles to enhance our support resources.
Requirements:
  • Proven experience in desktop support, with a strong understanding of Windows, Active Directory, and Office 365.
  • Excellent customer service skills, with the ability to work effectively in a fast-paced, dynamic environment.
  • Strong people skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Experience with Servicenow is a plus.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic, supportive work environment.

At Jet2.com and Jet2holidays, we're passionate about delivering exceptional customer experiences and creating unforgettable journeys. If you're a motivated, customer-focused individual with a passion for technology, we'd love to hear from you.



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