Complaints Manager
1 month ago
Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.
Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from home.
About the Role:
As a Complaints Manager, you will be at the forefront of the company’s customer service initiatives, responsible for managing and resolving customer complaints with empathy, professionalism, and integrity. Your efforts will be crucial in upholding the company’s reputation for excellence by effectively addressing customer concerns.
Key Responsibilities:
- Manage the entire complaints process from initiation to resolution, ensuring compliance with regulatory requirements and company policies
- Conduct thorough investigations, gathering all necessary information and evidence to reach fair and informed decisions
- Collaborate with internal departments to address root causes of complaints and implement corrective actions
- Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction
- Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution
Person Requirements:
- Previous experience in a similar role is essential, with a background in the financial services industry being highly desirable
- Excellent communication and interpersonal skills, with the ability to empathize with customers and diffuse tense situations
- Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints
- Knowledge of FCA regulatory requirements is advantageous
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
- A customer-centric mindset and a commitment to delivering exceptional service at all times
Why Apply?
- Competitive salary package of up to £45,000 per annum, with opportunities for career advancement and professional development
- A dynamic and supportive work environment where your contributions are valued and recognised
- The opportunity to make a meaningful impact by continuously improving customer experiences
How to Apply:
If you’re ready to take on a rewarding challenge and play a pivotal role in shaping the company’s customer experience, we want to hear from you
Apply now to join the team as a Complaints Manager and embark on a journey of growth and success. Please contact Michelle Denny for more details.
-
Complaints Manager
6 days ago
Diss, United Kingdom Michelle Denny Recruitment Full timeJob Description Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager . Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the...
-
Complaints Manager
1 month ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from...
-
Complaints Manager
1 month ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from...
-
Complaints Manager
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time €45,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager . Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2...
-
Complaints Manager
1 month ago
Diss, UK, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000Complaints ManagerM Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £40,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference.This would be 3 days in the office, and 2...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000Complaints ManagerM Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £40,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference.This would be 3 days in the office, and 2...
-
Complaints Resolution Specialist
3 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000Complaints ManagerMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Key Responsibilities:Manage and resolve customer complaints with empathy, professionalism, and integrity.Collaborate with internal departments to address root causes of complaints and implement corrective...
-
Complaints Resolution Specialist
3 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeJob Opportunity: Complaints ManagerMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable \u00a345,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference.About the Role:As a...
-
Complaints Resolution Specialist
3 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeJob Opportunity: Complaints ManagerMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable \u00a345,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference.About the Role:As a...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeComplaints Manager Job DescriptionMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable £45,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference. Please note, this would be 3...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeComplaints Manager Job DescriptionMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable £45,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference. Please note, this would be 3...
-
Complaints Resolution Specialist
4 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeComplaints Manager Job DescriptionMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable £45,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference.About the Role:As a...
-
Complaints Resolution Specialist
4 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeComplaints Manager Job DescriptionMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable £45,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference.About the Role:As a...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager who will be at the forefront of the company's customer service initiatives.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager who will be at the forefront of the company's customer service initiatives.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your...
-
Complaints Resolution Specialist
3 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000About the Role:We are partnering with a leading group of companies in Diss to find an experienced Complaints Manager. This role offers a competitive salary package up to £45,000 per annum, with a hybrid or office-based work arrangement.Key Responsibilities:Manage the entire complaints process from initiation to resolution, ensuring compliance with...
-
Manager, Financial Management
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time €45,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager . Offering a competitive salary package up to a negotiable £40,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office , and 2...
-
Customer Experience Resolution Specialist
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in the industry to find an experienced professional for a Complaints Manager position.This role offers a competitive salary package of up to £45,000 per annum, with the flexibility to work in a hybrid or office-based environment, depending on your preference. Please note, this...
-
Customer Service Resolution Specialist
2 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeJob DescriptionMichele Denny Recruitment is partnering with a market-leading group of companies to find an experienced Complaints Manager.This role offers a competitive salary package up to £45,000 per annum, available on a hybrid or office-based basis. The company is looking for a professional who can manage and resolve customer complaints with empathy and...
