Complaints Manager
2 months ago
Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.
Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from home.
About the Role:
As a Complaints Manager, you will be at the forefront of the company’s customer service initiatives, responsible for managing and resolving customer complaints with empathy, professionalism, and integrity. Your efforts will be crucial in upholding the company’s reputation for excellence by effectively addressing customer concerns.
Key Responsibilities:
- Manage the entire complaints process from initiation to resolution, ensuring compliance with regulatory requirements and company policies
- Conduct thorough investigations, gathering all necessary information and evidence to reach fair and informed decisions
- Collaborate with internal departments to address root causes of complaints and implement corrective actions
- Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction
- Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution
Person Requirements:
- Previous experience in a similar role is essential, with a background in the financial services industry being highly desirable
- Excellent communication and interpersonal skills, with the ability to empathize with customers and diffuse tense situations
- Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints
- Knowledge of FCA regulatory requirements is advantageous
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
- A customer-centric mindset and a commitment to delivering exceptional service at all times
Why Apply?
- Competitive salary package of up to £45,000 per annum, with opportunities for career advancement and professional development
- A dynamic and supportive work environment where your contributions are valued and recognised
- The opportunity to make a meaningful impact by continuously improving customer experiences
How to Apply:
If you’re ready to take on a rewarding challenge and play a pivotal role in shaping the company’s customer experience, we want to hear from you
Apply now to join the team as a Complaints Manager and embark on a journey of growth and success. Please contact Michelle Denny for more details.
-
Complaints Manager
3 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeJob Description Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager . Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the...
-
Complaints Manager
2 months ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from...
-
Complaints Manager
2 months ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from...
-
Complaints Manager
2 months ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time €45,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager . Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2...
-
Complaints Manager
2 months ago
Diss, UK, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from...
-
Complaints Handler
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise.Salary: Up to £30,000 | Working hours: Monday – Friday (Hybrid option available) As a complaints...
-
Complaints Handler
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise.Salary: Up to £30,000 | Working hours: Monday – Friday (Hybrid option available) As a complaints...
-
Complaints Handler
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise.Salary: Up to £30,000 | Working hours: Monday – Friday (Hybrid option available) As a complaints...
-
Complaints Handler
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeJob Description Michelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise. Salary: Up to £30,000 | Working hours: Monday – Friday (Hybrid option...
-
Complaints Resolution Specialist
1 month ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000Complaints ManagerMichelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.Key Responsibilities:Manage and resolve customer complaints with empathy, professionalism, and integrity.Collaborate with internal departments to address root causes of complaints and implement corrective...
-
Group Head of Complaints
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is delighted to be partnering with a market-leading group of companies in Diss to find a skilled Group Head of Complaints. Salary package is in the region of £45,000 and is offered on a hybrid basis (3 days office | 2 days WFH). If you excel at turning challenges into solutions and are committed to service excellence, we’d love...
-
Group Head of Complaints
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeJob Description Michelle Denny Recruitment is delighted to be partnering with a market-leading group of companies in Diss to find a skilled Group Head of Complaints. Salary package is in the region of £45,000 and is offered on a hybrid basis (3 days office | 2 days WFH). If you excel at turning challenges into solutions and are committed to service...
-
Group Head of Complaints
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is delighted to be partnering with a market-leading group of companies in Diss to find a skilled Group Head of Complaints. Salary package is in the region of £45,000 and is offered on a hybrid basis (3 days office | 2 days WFH). If you excel at turning challenges into solutions and are committed to service excellence, we’d love...
-
Group Head of Complaints
2 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is delighted to be partnering with a market-leading group of companies in Diss to find a skilled Group Head of Complaints. Salary package is in the region of £45,000 and is offered on a hybrid basis (3 days office | 2 days WFH). If you excel at turning challenges into solutions and are committed to service excellence, we’d love...
-
Lead Complaints Resolution Specialist
1 week ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeCompany Overview:Michelle Denny Recruitment is a leading recruitment agency specialising in placements across various sectors.Salary: £45,000 per annumJob Description:We are seeking an experienced Lead Complaints Resolution Specialist to join our team. As the Group Head of Complaints, you will be responsible for managing and resolving customer complaints...
-
Complaints Handler
2 weeks ago
Diss, UK, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise.Salary: Up to £30,000 | Working hours: Monday – Friday (Hybrid option available) As a complaints...
-
Group Head of Complaints
2 weeks ago
Diss, UK, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is delighted to be partnering with a market-leading group of companies in Diss to find a skilled Group Head of Complaints. Salary package is in the region of £45,000 and is offered on a hybrid basis (3 days office | 2 days WFH). If you excel at turning challenges into solutions and are committed to service excellence, we’d love...
-
Senior Manager of Customer Resolution
3 days ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeMichele Denny Recruitment is pleased to partner with a leading group of companies in Diss to find an experienced Senior Manager of Customer Resolution. The salary package for this role is approximately £45,000 per annum and includes a hybrid working arrangement (3 days office | 2 days remote). If you have a talent for turning challenges into solutions and...
-
Manager, Financial Management
2 months ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time €45,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager . Offering a competitive salary package up to a negotiable £40,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office , and 2...
-
Customer Experience Resolution Specialist
4 weeks ago
Diss, United Kingdom Michelle Denny Recruitment Full timeMichelle Denny Recruitment is partnering with a market-leading group of companies in the industry to find an experienced professional for a Complaints Manager position.This role offers a competitive salary package of up to £45,000 per annum, with the flexibility to work in a hybrid or office-based environment, depending on your preference. Please note, this...
