Director of Operations

3 weeks ago

Luton, United Kingdom The Housing Network Full time

We are The Housing Network (THN), a private limited company with a purpose. We exist to provide ‘More than a Roof’, because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.


Operating right across the UK (from Scotland to the South Coast) our team of 220+ dedicated professionals provide accommodation and support to over 5300 vulnerable individuals and families every single night – within self-contained, shared, supported and specialist scheme homes.


Alongside our 100+ Local Authorities and Ministry of Justice (MoJ) partners we work hard to design and deliver person-centric solutions that meet the needs of our commissioners, communities and of course residents – always striving to ensure best-value and effectiveness.


We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships – and as a result Better Business.


This is an incredibly exciting time for The Housing Network as we embark on our Strategy 2024/29 : Homelessness The Missing Piece journey. A journey that will see us expand our service to provide over 10,000 units of safe and inspiring accommodation into 75% of local authority areas across the UK


We have grown rapidly over the past 10 years (and particularly in the last 3 years) to create a highly successful business that does a huge amount of great work for individuals and families who are (or are at risk of) homelessness.


The growth achieved to date has been in part organic and achieved through the dedication and hard-work of a core team. However, we now recognise that our next phase of growth will take us into ever increasing areas of regulatory oversight, financial scrutiny and the wider public sector arena.


We recognise that to achieve our full potential over the next 10 years we need to both develop our own skills and also introduce entirely new skills (and experience) from across the sector. Using that blend of existing knowledge, drive and experience in combination with new strategic approaches and ways for working to create a powerful delivery model.


This role will hold direct responsibility for the strategic leadership and delivery of our core operational areas, including Maintenance & Utilities; Landlord Partnerships; Asset Delivery & Compliance; and Transformation. All of which are in need of transformations and change as we pivot away from small-business to more structured and process lead ways of working.


If you are excited by the opportunity (and challenge) of being involved in the creation of something better, more effective and more impactful; that will leave a real legacy for literally hundreds of thousands of vulnerable individuals and families this role could be for you


This role will particularly suit candidates with a housing background and who have:


  • Extensive knowledge and experience of the nature and type of services provided, with up to date understanding of current socio-economic trends and pressures.
  • Substantial experience of operating at an appropriate level within a relevant public, private or third-sector organisation; whereby you were responsible for comparable / similar functions.
  • Recognised and evidenced levels of high personal drive and ambition to deliver (and exceed) against personal targets, in the pursuit of shared strategic objectives.
  • Excellent communication and influencing skills, with an ability to work independently to foster and develop highly trusting relationships, in support of achieving identified goals.
  • Solution focused approach to delivering results, managing and mitigating risks and managing / resolving challenges.
  • Evidenced experience of budgetary responsibility and excellent performance / control at a similar or greater financial level.
  • Genuine demonstration of personal values and approach that align with our organisational values of always being dependable, respectful, kind, innovative and dynamic.


This is a senior role in the organisation and we expect adaptability and versatility in the post holder. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.


An Enhanced Disclosure is required for this position.


If you are interested in this role and want to see the full Job Description please email lisa@thn.co.uk to continue the conversation there.

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