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Duty Manager

2 months ago

London Area, United Kingdom Search Full time

Job Title:

Multi-Site Night Duty Manager (Central London)

7pm - 7 am

4 nights on, 4 nights off


About the Company:

We are looking for a highly motivated and experienced Multi-Site Night Duty Manager to join our team. This is an exciting opportunity to oversee concierge services across multiple locations in the London area. You will play a pivotal role in ensuring the smooth operation of these services, providing outstanding resident satisfaction, and maintaining high standards across all properties.


Key Responsibilities:

Team Management

  • overseeing a Team of 37 concierges across 6 buildings
  • Lead, supervise, and support night concierge teams across various sites.
  • Collaborate closely with the Portfolio Operations Manager, building management, and other team members to ensure the highest standards of service and professionalism.
  • Conduct regular team meetings, training sessions, and toolbox talks to keep the team motivated and informed.
  • Ensure consistency in the delivery of services across all sites.


Operational Support:

  • Provide coverage for breaks, absences, and late arrivals of day shift staff to ensure seamless service.
  • Step in to provide direct concierge services when necessary, promptly addressing resident needs.
  • Coordinate and oversee concierge services to ensure smooth and efficient operations across multiple sites.


Resident Services:

  • Act as the main point of contact for residents, managing feedback and resolving issues in a timely and efficient manner.
  • Ensure a high level of resident satisfaction through excellent communication and service.


Concierge Area Management:

  • Maintain the cleanliness and professionalism of concierge desks and lobby areas.
  • Conduct regular inspections to ensure safety and security standards are upheld.
  • Liaise with building management to address any issues promptly.


Security Oversight:

  • Manage security protocols including access control and CCTV monitoring.
  • Respond to and manage any security incidents or emergencies that arise during the night.


Administrative Duties:

  • Maintain accurate records of resident interactions and building issues.
  • Prepare and distribute regular reports for the management team.
  • Assist with tasks such as mail distribution, parcel management, and key audits.


Personal Responsibilities:

  • Build strong relationships with residents, the concierge team, and building management.
  • Lead by example with a positive attitude, striving for service excellence and best-in-class performance.
  • Ensure team members maintain a professional appearance and uphold uniform standards.
  • Support the Portfolio Operations Manager by attending service reviews, investigations, and disciplinary meetings.
  • Take on additional tasks as requested by management.


Required Skills:

  • Proven experience in a concierge or front-of-house role, ideally within a residential setting.
  • Experience managing services across multiple sites is highly desirable.
  • Strong organizational, time-management, and communication skills.
  • Proficiency in Microsoft Office Suite and property management software.
  • Ability to remain calm under pressure and maintain professionalism at all times.
  • A team player with excellent customer service skills and attention to detail.


Preferred Skills:

  • CCTV license
  • IOSH Managing Safely Certificate
  • Valid First Aid at Work Certificate
  • Fire Warden Certification
  • Knowledge of Locale software


Pay range and compensation package:

Up to £ 37.000 depending on level of experience




Why Join Us?


This is an excellent opportunity to join a leading organization, where you will be a key player in providing exceptional service and support across multiple sites. If you are a proactive leader with a passion for customer service, we would love to hear from you.



Location:


London Area (within M25)



Apply now and become part of this outstanding team