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Reservations & Events Manager

4 months ago

Shoreditch, United Kingdom Hart Shoreditch Full time

Do you want to Be A Part of something unique?


We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Manager


Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.


Your role as a Reservations & Events Manager..


  • Ensure the efficient and smooth day to day management of the Reservations & Events department
  • Work with the Commercial Director & Sales & Marketing Manager to ensure that the Occupancy levels & Average Room rate are maximised through the delivery of the hotels pricing policies and business strategies for all segments
  • Manage the overall reservation functions to maintain the highest possible room occupancy
  • Monitor & develop a quality Reservations service to be offered to all customers
  • Support on day to day Individual Reservations by processing reservations, answer all inbound calls, emails and general enquiries
  • Thorough knowledge of OnQ PMS and responsibility to ensure the system is well maintained and the most up to date information is loaded into it
  • Ensure that all team members are at all times aware of hotel’s packages and offerings to market
  • Determine from reservations any sales lead for future business and ensure these are followed up within the Commercial team
  • Maximise all Group, Conference, and Event revenue opportunities
  • Accurate administration and control of all Groups, Conference & Events related reservations and blocks
  • Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event
  • Conduct show rounds for customers in line with the company policy
  • Send accurate groups & events proposal in line with hotel requirements
  • Ensure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly for the following week plus any last minute event
  • Ensure reservations are taken accurately & traces are in place for front office to follow up as required
  • Maintain the in-house reservations systems; check duplicate corporate and agencies profiles; create new profiles / master when needed, link the production to accurate corporate profiles
  • Day-to day team management of Reservations & Events Agent with continuous development and structuring of the role


Your rewards..


  • 28 days holidays increasing with length of service
  • Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
  • Access to Perks at Work with amazing discounts and collection of points on online stores
  • Company’s Pension
  • Meals on duty with e-vouchers
  • Discounts on F&B outlets
  • Access to Employee Assistance Program
  • Life Assurance
  • Recommend a Friend Scheme
  • Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress


A bit about you..


  • Previous experience within the hotel industry is required
  • Previous experience with Delphi mandatory 
  • Previous experience with OnQ PMS is a plus 
  • High level of IT proficiency
  • Great interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team


About Curio Collection by Hilton Hotels


Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


Looking forward to receiving your application