Service Desk Technician
3 days ago
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
Your Future Starts Here
PURPOSE OF JOB:
To provide high quality support to the Bytes Software Services functions and its staff. Providing essential business support for all users both on site and at remote locations with the minimum of disruption to their working environment, whilst improving user’s IT experience and Bytes Software Services Systems.
KEY RESPONSIBILITIES:
- Resolving user support calls
- Managing support calls throughout their life cycle
- Using online service desk to handle support calls
- Provide consistently professional and high-quality interface between systems support and its customers
- Hardware builds (Laptops & desktops via Microsoft SCCM)
- Assist the infrastructure and development teams
- Understand and work with Windows Server Environments
- Use SCCM, Azure, Cloud Services, VMWare, NetApp & SQL applications
- Take part in project lead work, with the opportunity to lead elements of projects
- Maintain systems support information and documentation for both end suers and within the team
Essential Knowledge:
- Operating Systems – Windows 10, Windows 2012/ 2016
- Client Applications – Microsoft Office, Microsoft Teams
- Hardware – First Level PC maintenance (replacing memory, hard disks, graphics cards)
Additional Knowledge:
- Virtual Desktop – CitrixVDI
- Email – Microsoft Exchange, Mimecast
- Management Tools – Microsoft SCCM, 0365
- Active Directory (on premise & Azure)
- Microsoft Dynamics CRM – Administrative Tasks
- Microsoft SharePoint
- Microsoft SQL – Administrative of SQL Commands
- Windows PowerShell
- Basic HTML
Skills
- Ability to work under own initiative.
- Ability to follow written & verbal instructions.
- Ability to work to strict deadlines.
- Ability to provide training to other team members, and other employees
- Ambitious and willing to work towards specialisation in corporate systems.
- Excellent communication and interpersonal skills
- Good documentation skills
- Previously experience in IT infrastructure and fault finding
Qualities:
- Articulate, literate, presentable, customer facing & technically astute.
- Self-motivated enthusiastic and willing to learn.
- Punctuality & good time keeping are essential.
- Team Player
- Commercial Awareness
-
Service Desk Technician
12 hours ago
Leatherhead, United Kingdom Bytes Software Services Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
-
Service Desk Analyst
3 days ago
Leatherhead, United Kingdom Proactive Appointments Full time** Service Desk Analyst - Hybrid You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working (2 days in the office) annual leave, pension scheme, life assurance, healthcare scheme, on-site parking, café and restaurant, team/company eventsand many more perks! **Service Desk Analyst - Key Skills: - Strong...
-
Service Desk Technician
1 day ago
Leatherhead, United Kingdom Bytes Software Services Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures.Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
-
IT Service Desk Agent
1 month ago
Leatherhead, Surrey, United Kingdom Bytes Full timeService Desk Job Description
-
Service Desk Technician
2 days ago
Leatherhead, United Kingdom Bytes Software Services Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
-
Service Desk Technician
3 days ago
Leatherhead, United Kingdom Bytes Software Services Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
-
Service Desk Analyst
1 day ago
Leatherhead, United Kingdom Frazer-Nash Consultancy Full time**Salary £25,000 to £30,000 pa depending on experience** The Frazer-Nash Consultancy Service Desk are the internal primary contact for all Frazer-Nash staff. We take great pride in the quality and service we give our users and the business. Within the team we constantly look for ways to evolve and change how weprovide support. Responding to user...
-
Service Desk Administrator
7 months ago
Leatherhead, United Kingdom Computer Care UK Ltd Full time**Service Desk Administrator** **No Agencies please** Are you looking for a new role where you will be appreciated for the work that you do? Due to continued growth, we are looking for someone to join our Service Desk Support team based in Leatherhead. You will be the first point of contact so you should be able to communicate effectively with end...
-
Service Desk Technician
3 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
-
DaaS Service Desk Agent
3 months ago
Leatherhead, United Kingdom CV-Library Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing...
-
DaaS Service Desk Agent
1 month ago
Leatherhead, United Kingdom Bytes Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
-
IT Help Desk Representative
2 weeks ago
Leatherhead, Surrey, United Kingdom Bytes Full timeService Desk Agent Opportunity
-
Ict Technician
2 days ago
Leatherhead, United Kingdom Education Support Professionals Ltd Full time**ICT Technician - Independent (Education ) Sector - Surrey - £30-35K + ex bens** Our client, a leading Independent Schools Group are looking for an experienced 1st / 2nd line ICT Support Technician to provide day-to-day support for the staff and students on a private school site in Surrey As the ICT Support Technician, you will lead and manage all...
-
Technical Help Desk Agent
4 weeks ago
Leatherhead, Surrey, United Kingdom Bytes Full timeWe are seeking an experienced IT Support Specialist to join our team at Bytes. As a key member of our DaaS Service Desk, you will be responsible for delivering high-quality technical support to our clients. This involves daily management and prioritization of your ticket queue, meeting/exceeding target SLAs, and ensuring seamless customer experience through...
-
IT Help Desk Professional
2 weeks ago
Leatherhead, Surrey, United Kingdom KBR Inc Full timeAbout KBR IncKBR Inc is a leading provider of strategic estate management solutions, leveraging its Estates Intelligence model and 6 A methodology to deliver cost-effective services. Our team is actively recruiting to expand our capabilities and deliver current and future public sector contracts.This is a 12-month fixed-term contract role that offers a...
-
Helpdesk Technician
2 weeks ago
Leatherhead, Surrey, United Kingdom KBR Inc Full timeJob Overview:KBR Inc is seeking an experienced Helpdesk Technician to join its team. As a Helpdesk Technician, you will provide technical support to customers across multiple contracts. This will involve acting as the initial point of contact for all queries relating to the system, business processes, reporting, and change requests.The successful candidate...
-
HVAC Service Technician
2 weeks ago
Leatherhead, Surrey, United Kingdom HVAC Total FM Recruitment Full timeAre you a skilled mechanical engineer looking for a new challenge in the field of refrigeration systems maintenance? We have an exciting opportunity for a HVAC Service Technician to join our team at HVAC Total FM Recruitment.The role involves providing top-notch service, repair, and maintenance for refrigeration systems in petrol stations across the region....
-
Vehicle Technician
2 weeks ago
Leatherhead, United Kingdom Holt Recruitment Ltd Full timeVehicle Technician - Leatherhead - Main Dealership - £35,000 Our client is a main dealership in Leatherhead and they are looking for an experienced Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Vehicle Technician within a main dealership.30 days holiday...
-
Vehicle Technician
1 month ago
Leatherhead, United Kingdom CV-Library Full timeVehicle Technician - Leatherhead - Main Dealership - £35,000 Our client is a main dealership in Leatherhead and they are looking for an experienced Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Vehicle Technician within a main...
-
Junior Technician
1 month ago
Leatherhead, United Kingdom CV-Library Full timeJunior / Graduate M&E Technician £25,000 - £32,000 + Training + Progression + Monday to Friday + Overtime + Private Healthcare Leatherhead (Commutable from: Guildford, Epsom, Tadworth, Sutton, Redhill, Horsham, Woking, Chessington) Are you an engineering graduate, looking to kickstart your career with an industry leading company offering...