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Information Technology Support Engineer

3 months ago

Derby, United Kingdom EMBS Technology Full time

About Our Client:


Our client, a distinguished Managed Services Provider based in the vibrant heart of Derbyshire, is renowned for its unwavering commitment to technical learning and development. Unlike many in the industry, they pride themselves on their ability to nurture talent from the ground up, transforming novices into seasoned professionals who excel in cybersecurity, IT installations, and project management.



Why This Opportunity Is Unique:


For IT professionals in Derby, Nottingham, Loughborough, Burton, and surrounding areas who feel their current MSP role leaves them undervalued or undertrained, our client offers a refreshing change. They are looking for individuals eager to be part of a culture brimming with positive energy and growth opportunities.


Key Responsibilities:


  • Act as the first point of contact for customers seeking technical assistance.
  • Perform remote troubleshooting, guiding customers through steps to resolve issues.
  • Escalate complex issues to higher-level support teams.
  • Maintain detailed records of technical issues and resolutions.
  • Continuously seek ways to improve support processes.


Essential Qualifications:


  • Prior experience in a customer support role or as a Help Desk Technician is beneficial.
  • Experience of working in an MSP or IT Services provider
  • A thorough understanding of computer systems, mobile devices, and tech products.
  • Strong problem-solving skills and the ability to address technical issues.
  • Exceptional communication abilities, with a focus on customer service.
  • A valid driving license is essential for this role.