Account Manager
3 weeks ago
Marks is a global brand design and experience agency, uniquely constructed to enable brands to win in an age of constant change. We enable our household name clients to get there first and best - empowering acceleration on a global scale. From vision-building to detailed execution, we enable brands to move faster and shift impact.
We are currently looking for an Account Manager to join the Client Service team. Client Services are the voice of the client within Marks. They help our clients to shine by identifying and shaping the clients’ business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.
The Account Manager will embody the Marks can-do attitude and spirit of collaboration, managing the delivery of our clients’ needs - whether that’s drafting briefs, authoring estimates, writing project plans, booking in design resource, etc.
Role and responsibilities:
• Demonstrating awareness and accountability for revenue targets
• Managing client conversations, taking briefs, feedback and seeking clarity where required.
• Drafting engaging studio briefs for alignment with Design Directors
• Taking ownership for the approval and delivery of our work: project plans, cost proposals, contact and status reports, tracking live projects
• Taking ownership for the approval and delivery of our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures
• Identifying and managing the inputs needed to deliver the project on time
• Working with Design and Resource Management to ensure we have the right talent on the project at the right time
Skills and experience:
• 2-4 years’ experience within a Brand or Design/Packaging agency, in Client Service
• Knowledge of brand management, strategic design process
• Growing presentation skills and confidence
Ideally hybrid based from London or Birmingham studio. Will consider remote working.
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