Independent Domestic Abuse Advisor

7 months ago

London Borough of Tower Hamlets, United Kingdom Look Ahead Full time

Job description

We’re looking for a kind, compassionate and resilient Independant Domestic Violence Advisor to join our Tower Hamlets Domestic Abuse Service.

£, per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.


Want to feel like you’re making a difference? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of an IDVA is to address the safety of victims and survivors at high risk of harm at point of referral into the refuge.
IDVAs work with their customers within the refuge from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.
The post holder will be required to work alongside refuge staff to support customers with complex needs who have been referred into the refuge.
The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule (Part ) of the Equality Act applies.
You will be part of a rota and some evening and weekend work may be required.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:


This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

KEY RESPONSIBILITIES: Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role.

Day to day IDVA activities include:

• Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
• Building supportive, trusting relationships with customers and creating a positive atmosphere.
• Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management.
• Regular attendance at Marac and oversight of all Marac referrals.
• Conducting regular Casework Management sessions with each member of the refuge team in order to oversee and close cases in a timely manner. .
• Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Attending all court and Case Management hearings with or as a representative for customers.
• Supporting customers to set personalised goals in the form of a Safety and Support Plan.
• Assisting in the recording and reporting of customer incidents.
• Safety planning with customers.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Encouraging customers to attend relevant programmes when appropriate Freedom Programme /Recovery Toolkit to support successful move on.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc.
• Adhering to all other Look Ahead’s policies and procedures.
• Engaging in learning and development activity to increase knowledge and skills.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Contract Manager.

OTHER QUALITIES: Look Ahead IDVAs embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.


About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour

What you’ll bring:


• IDVA Qualification essential


About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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