Domestic Abuse Helpline Advisor
5 months ago
**Location**
Aldgate London
**Role Overview**
**Job Title**:Domestic Abuse Helpline Advisor
**Location**: National Domestic Abuse Helpline
**Salary**: £28,104 per annum(37.5 hours) and £22,483.2(30 hours) including london weigthing if applicable
**Contract type**: Permanent, Full Time and Part Time
**Hours**: 37.5 hours per week and 30 hours per week,Rota Pattern - includes evenings, weekends and nights
Main Purpose Helpline Advisers are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisers provide one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to access their rights, make decisions and increase their life options. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.
Managing service delivery and performance
- To participate in answering helpline calls and online communication inquiries on a 24-hour rota system, responding to women experiencing domestic violence and other forms of violence against women and girls (VAWG), and family and friends supporting them, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.
- To support and advise other professionals in their delivery of services to women experiencing domestic abuse and liaise with agencies on behalf of callers as necessary including searching for vacancies and make referrals to women’s refuges when needed.
- To work in partnership with other agencies to contribute to the design of interventions and plans which protect survivors and their children whilst maintaining an independent role on behalf of the survivors, keeping their safety central to the plans.
Who Are We Looking For?
For us it is important that you are passionate, committed and care about the work Refuge undertakes. Not all roles require previous experience in the Violence Against Women and Girls (VAWG) sector. You may be able to bring relevant experience from another industry or transferable skills from a different type of role or volunteering/community experience. For us, a role description is a useful guide. But please don’t discount yourself if you feel you don’t meet all the criteria and believe you have the potential. Above all we value individuals who are committed to working hard but looking after yourself, flourish in an inclusive environment and want to make a positive difference to the communities we support.
**Benefits**
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
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