Customer Service Advisor

5 months ago

Braintree, United Kingdom Fusion Lifestyle Full time
Customer Service Advisor - Braintree

We are now hiring Customer Service Advisors

Who We Are:           

Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve.

Who You Are:

We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres.  As a person you’ll be engaging; always championing exemplary standards and service.

Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.

What you will do:

As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.

To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you

Some of the main tasks and responsibilities of this role will include (but are not limited to):

  • Responsible for offering a consistent and outstanding level of customer service
  • Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
  • Achieve KPIs and sales targets set by RCRM and central support
  • Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
  • Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
  • Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
  • Process and prepare food and drink orders, assisting with service when required
  • Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
  • Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
  • Receive, store and rotate food and drink deliveries
  • Conduct basic record keeping tasks, such as temperature checks and wastage records

What We Can Do For You:

We offer attractive employee benefits and competitive rates of pay.  We can provide training and qualifications in a range of leisure activities as well as providing skills for life.  Our extensive range of training and development opportunities have options for full or part funding. 

If you are interested in starting or furthering your career in leisure, then we want to hear from you

Click on the link to apply.

**********************************************************

This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

  • Customer Service Advisor

    1 month ago

    Braintree, Essex, United Kingdom WE Talent Full time

    We are seeking a highly skilled Customer Service Advisor to join our team at WE Talent. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have strong communication skills, be able to work effectively in a team environment, and have a passion for...

  • Customer Service Advisor

    6 months ago

    Braintree, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - BraintreeWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion...

  • Customer Service Advisor

    5 months ago

    Braintree, United Kingdom Avery Healthcare Full time

    **About The Role**: **Braintree Mews Care Home** located in **Braintree **is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor.** **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact,...

  • Customer Service Advisor

    6 months ago

    Braintree, United Kingdom Sabio Recruitment Full time

    Sabio Recruitment are looking for a Customer Service Advisor to join a well-established business within the construction supply sector, based in Braintree. Our client is looking for an enthusiastic individual with a friendly and hard-working attitude to continue the growth of the business by providing excellent customer service. If you are interested in...

  • Service Advisor

    5 months ago

    Braintree, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description We are currently recruiting for a Service Advisor to join our SEAT dealership located in Braintree. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...

  • Christmas Customer Advisor

    5 months ago

    Braintree, United Kingdom Boots Full time

    Summary Job Reference: - 218231BR Braintree, George Yard Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Braintree, George Yard Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...

  • Customer Advisor

    6 months ago

    Braintree, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 28.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.48 per hour (Inclusive of an £0.27 per hour, store specific location allowance)** **B&Q Braintree** We believe anyone can improve their home to...

  • Service Advisor

    5 months ago

    Braintree, United Kingdom Quest Motor Group Full time

    Are you passionate about cars? Do you possess a high level of customer service skills? **Duties** - Greet customers into the business. - Organise bookings into the workshop. - Sell service plans and other products to customers. - Guide customers through the service and repair processes. - Explain necessary repairs and services with a degree of technical...

  • Customer Advisor

    6 months ago

    Braintree, United Kingdom Boots Full time

    Summary Job Reference: 232223BR - Job Reference: 2 3 2 2 2 3 B R Braintree, George Yard Shopping Centre Fixed Term 13 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s...

  • Customer Service Advisor

    6 months ago

    Braintree, United Kingdom Halfords Full time

    With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for: - Finding the right solution to suit the customer’s needs - Quoting and booking services - Giving clear explanations and advice - Building lasting customer relationships by...

  • Customer Service Representative

    1 month ago

    Braintree, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Braintree, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide exceptional customer service and assist customers with...

  • Customer Product Support Advisor

    1 month ago

    Braintree, United Kingdom CV-Library Full time

    WE Talent is currently supporting an exciting business in Braintree with their search for Customer Product Support Advisor to join their experienced team. This position is working at the companies modern premises, and provides training and ongoing career support. Our client is looking for people that can be engaging with and understanding the needs of the...

  • Automotive Customer Service Advisor

    5 months ago

    Braintree, United Kingdom John Pease Peugeot Full time

    '''Duties''' We are seeking a Automotive Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. - Provide accurate and timely information regarding our products and services - Assist customers with...

  • Mortgage Advisor

    6 months ago

    Braintree, United Kingdom William H Brown Full time

    Mortgage Advisor William H Brown Estate Agency are looking for a Mortgage and Protection Advisor to join them in Braintree. OTE £40k-£80k What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and rewarding...

  • Trainee Mortgage Advisor

    6 months ago

    Braintree, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage Advisor Bairstow Eves Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Braintree. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable,...

  • Fitness Advisor

    4 weeks ago

    Braintree, United Kingdom Bannatyne Full time

    Job Title : Fitness Advisor Hours : 40 Rate of Pay : £ ph Location : Braintree Are you passionate about fitness and helping others achieve their health goals? Bannatyne Group, a leading name in health and wellness, is seeking a dedicated Fitness Advisor to join our dynamic team. If you have a commitment to excellence and a desire to make a difference,...

  • Fitness Advisor

    4 weeks ago

    Braintree, United Kingdom Bannatyne Health Club Full time

    Fitness Advisor - BraintreeJob Title : Fitness Advisor Hours : 40 Rate of Pay : 11.65 ph Location : Braintree Are you passionate about fitness and helping others achieve their health goals? Bannatyne Group, a leading name in health and wellness, is seeking a dedicated Fitness Advisor to join our dynamic team. If you have a commitment to excellence and a...

  • Beauty Sales Advisor

    1 month ago

    Braintree, Essex, United Kingdom ESTÉE LAUDER Companies Full time

    Job Opportunity:We are seeking a talented and passionate Sales Advisor to join our team at Estée Lauder Companies. As a Sales Advisor, you will be responsible for providing exceptional customer service and creating a personalized shopping experience for our customers.About the Role:Provide inspirational and authentic customer service to drive sales and...

  • Estate Agency Mortgage Advisor

    2 days ago

    Braintree, Essex, United Kingdom William H Brown Full time

    About the OpportunityWe are seeking a talented and results-driven Estate Agency Mortgage Advisor to join our team at William H Brown in Braintree. As a Mortgage Advisor, you will play a vital role in delivering exceptional customer service and providing expert advice on mortgage products.Key Responsibilities:Building relationships with the estate agency team...

  • Customer Advisor

    6 months ago

    Braintree, United Kingdom Boots Full time

    Job Reference: 208055BR Braintree, George Yard Shopping Centre Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....