Customer Service Advisor

3 months ago

Braintree, United Kingdom Sabio Recruitment Full time

Sabio Recruitment are looking for a Customer Service Advisor to join a well-established business within the construction supply sector, based in Braintree. Our client is looking for an enthusiastic individual with a friendly and hard-working attitude to continue the growth of the business by providing excellent customer service. If you are interested in being part of a team that will drive transformational change, efficiencies, and processes to ensure that the business's strategic objectives are met then this role is for you.

This a permanent contract.

**Hours of work**:
Monday to Friday 08:00-17:00

1 Hour lunch breaks

**Salary**:
£24,000 to £27,000 depending on experience.

**Key responsibilities**:

- Dealing with all inbound and outbound calls with high levels of customer service; professionalism and friendliness.
- Maintain identified shared inboxes and provide prompt communication and resolution to all customer queries.
- Dealing with all customer enquiries.
- Providing quotes - ensuring products are from within company range that all prices are aligned to the company pricing structure.
- Updating customers with order information, e.g. delivery times, delays etc.
- Issuing customers account forms.
- Accurately processing sales orders.
- Taking customer payments.
- Resolving customer queries or disputes quickly and efficiently.
- Proactively alert customers to any ongoing promotions or any changes that may affect their experience.
- Upsell and link sell products and close all sales opportunities.
- Support branch and sales teams on any call out campaigns.
- Supporting the business at customer meetings, trade days, exhibitions and more.
- Maintain the CRM system with up-to-date information and log all customer interactions.
- Support the operations team, ensuring that all orders are delivered on time.
- Ad-hoc duties as required by the business.

**You should be able to**:

- Excellent organisational skills and ability to prioritise workload in a fast-paced environment.
- Excellent telephone manner.
- Strong communication skills, verbal and written at all levels.
- Strong IT and Digital Skills.
- Proficiency in Microsoft Office.
- High level of attention to detail.
- Self-starter attitude.
- Ability to resolve problems quickly and effectively.
- Team player mentality.

**You should have**:

- 1+ year customer service experience.
- Experience working in a busy, fast-paced environment.
- Polite, professional and friendly.

**In return**:

- Company bonus.
- Career progression, training & development opportunities.
- Private health care cover.
- Company pension.
- Friends & family discount.
- Socials and activities.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Braintree: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: 00CMCSA02

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