Customer Service Advisor
5 months ago
Sabio Recruitment are looking for a Customer Service Advisor to join a well-established business within the construction supply sector, based in Braintree. Our client is looking for an enthusiastic individual with a friendly and hard-working attitude to continue the growth of the business by providing excellent customer service. If you are interested in being part of a team that will drive transformational change, efficiencies, and processes to ensure that the business's strategic objectives are met then this role is for you.
This a permanent contract.
**Hours of work**:
Monday to Friday 08:00-17:00
1 Hour lunch breaks
**Salary**:
£24,000 to £27,000 depending on experience.
**Key responsibilities**:
- Dealing with all inbound and outbound calls with high levels of customer service; professionalism and friendliness.
- Maintain identified shared inboxes and provide prompt communication and resolution to all customer queries.
- Dealing with all customer enquiries.
- Providing quotes - ensuring products are from within company range that all prices are aligned to the company pricing structure.
- Updating customers with order information, e.g. delivery times, delays etc.
- Issuing customers account forms.
- Accurately processing sales orders.
- Taking customer payments.
- Resolving customer queries or disputes quickly and efficiently.
- Proactively alert customers to any ongoing promotions or any changes that may affect their experience.
- Upsell and link sell products and close all sales opportunities.
- Support branch and sales teams on any call out campaigns.
- Supporting the business at customer meetings, trade days, exhibitions and more.
- Maintain the CRM system with up-to-date information and log all customer interactions.
- Support the operations team, ensuring that all orders are delivered on time.
- Ad-hoc duties as required by the business.
**You should be able to**:
- Excellent organisational skills and ability to prioritise workload in a fast-paced environment.
- Excellent telephone manner.
- Strong communication skills, verbal and written at all levels.
- Strong IT and Digital Skills.
- Proficiency in Microsoft Office.
- High level of attention to detail.
- Self-starter attitude.
- Ability to resolve problems quickly and effectively.
- Team player mentality.
**You should have**:
- 1+ year customer service experience.
- Experience working in a busy, fast-paced environment.
- Polite, professional and friendly.
**In return**:
- Company bonus.
- Career progression, training & development opportunities.
- Private health care cover.
- Company pension.
- Friends & family discount.
- Socials and activities.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£27,000.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Braintree: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: 00CMCSA02
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