Automotive Customer Service Advisor

7 months ago


Braintree, United Kingdom John Pease Peugeot Full time

'''Duties'''
We are seeking a Automotive Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns.
- Provide accurate and timely information regarding our products and services
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update information as needed
- Follow up with customers to ensure their needs have been met

'''Skills'''
To be successful in this role, you should possess the following skills:

- Excellent communication skills, both verbal and written
- Knowledge of financial services is a plus
- Experience using Salesforce or similar CRM software is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills
- Ability to work well in a team environment

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Braintree: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person


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