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Insight Partner

2 months ago

London, United Kingdom Marks and Spencer Full time

Summary

M&S Food is changing, and fast We are undergoing one of the biggest transformations in retailing today to build a bigger, better, fresher food business.

From Percy Pig to the freshest M&S Select Farms produce, we grow, source, and develop our own products to give our customers family-ready food that's unbeatable on flavour and innovation.

We need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best. After all, this is not just food This is M&S Food.

All the details

You'll be one of our most senior Insight experts, supporting the Insight Lead and acting as a key member of the team

You'll spend your time understanding, persuading and influencing the Food business to put the customer at the heart of decision making through data and insight to deliver a commercial benefit.

You'll act as customer champion with all functions, scoping and embedding insight and insight tools in key processes such as marketing strategy, advertising, proposition development and trade planning.

Be the insight expert, linking the functional business with analysis providers (data analysts, researchers, market data providers), developing an insight plan to support stakeholder needs and proactively engaging them to champion a customer first, insight-led approach.

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, we expect our support teams to come into the office three days a week. We think that learning comes from working alongside each other, and that spending time with our teams makes us more creative and connected. It also means we can solve problems as soon as they arise, build trust, and get closer to our colleagues.

What's in it for you

Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special

  • 20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household
  • Competitive holiday entitlement with the potential to buy extra holiday days
  • We have discretionary bonus schemes depending on your role and our business performance
  • Get cover for twice your salary up to age 70 (double with our Pension Plan)
  • We'll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes
  • Save on everyday costs through discounts and offers and get access to great health benefits
  • Bike/accessory hire with Cycle to Work and save on tax and national insurance
  • Buy the latest technology with interest-free financing directly from your salary
  • Get access to resources to support your wellbeing, including a free virtual GP service
  • Support your favourite charities by donating through your pay or volunteering for them
  • Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family

What you'll do

Your key accountabilities will include

  • Partnering effectively with partners in Food BU to ensure a strong collaboration between the Food Customer Insight team and our BU colleagues to drive improved decision making
  • Being the primary point of insight contact for multiple partners across the business, and being a proactive champion of using what we already know, wherever possible
  • Have developed a thorough understanding of the Grocery sector and Food organisation, their strategies and objectives. Have influenced the teams so that their decisions are reflective of consumer needs and wants
  • Collaborating continually across the business to ensure a single, joined-up customer story. Demonstrably banging the drum' for the Customer Insight we have, until the point that partners are actively playing back that understanding. Being a permanent, championing voice of the customer
  • High level of collaboration with technical teams (researchers, data scientists and data analysts in the wider CI team), leading to a working level knowledge of data sources and methodologies applied. As a result, subsequent confidence we have built the best solution to address each problem or question

Who you are

Your skills and experience will include

  • Strong partner management and influencing skills,
  • Excellent communicator & storyteller, able to capture interest in the customer - an engaging communicator
  • Dynamic, energetic approach with the agility to juggle multiple contending priorities
  • Experience of using insight to drive customer-centricity
  • Experience of working with research and analytical teams, with a strong eye for insight over data', joining the dots to get to the truth

Everyone's welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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