Applied Behavioral Insights Partner

4 months ago

London, United Kingdom Citi Full time

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs.

**Key Responsibilities**:

- Oversee the project team and all phases of a behavioral change project with a specific business, function or geography
- Provide a deep level of expertise in behavior change, using behavioral science models
- Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures
- Direct and oversee relevant literature reviews
- Partner with analytics and metrics partners on study design
- Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups
- Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions
- Identify and mitigate project risks
- Build strong relationships with and manage key stakeholders
- Work with communication partners on communication plans including messaging, timing, audience, and channels
- Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach
- Advocate for and reinforce Citi’s culture target state behaviors in both the approach to the work and through the interventions delivered
- Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team

**Qualifications**:

- Bachelor’s Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area
- Strong professional experience in behavioral science, organizational development or related field preferred
- Strong consulting skills
- Experience managing large, complex culture change projects
- Strong analytical thinking
- Ability to analyze and interpret data
- Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders
- High tolerance for dealing with ambiguity and on-going change.
- Able to work in a complex environment with changing priorities

LI-RM2
- **Job Family Group**:
Human Resources
- **Job Family**:
HR Advisors & Generalist
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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