Donor centre Administrator

3 weeks ago


Luton, United Kingdom NHS Blood and Transplant Full time

Job Summary

To join the team, you’ll need experience of managing a busy office in a service or people-focused environment, maintaining electronic and paper-based records and processing documentation. All round administration skills with a good grasp of Microsoft Office, Spreadsheets and Databases. With excellent organisational and prioritising skills, you should be a relationship-builder with a positive, flexible approach to your work.

About the Role

You will be working as part of a team to ensure that enough donor appointments are booked to collect the required blood groups on a daily basis to ensure patient requirements are met You will provide an outstanding level of customer service as the first point of contact for donors and visitors at the donor centre or via phone or email You will be the expert user in a variety of computer based applications, including established software packages (e.g. Microsoft Office) and internal software for which you will be trained

You will provide a comprehensive administrative service to the donor centre to ensure the overall provision of a high quality and value for money service

About You

Experience and Knowledge

Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information Experience of working and complying with standard procedures and confidential information Experience of working in a high paced, customer focussed environment Knowledge of organising and prioritising a busy and varied workload Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

Qualifications and Training

Educated to NVQ level 3 in Customer Service, or equivalent experience. Demonstrate commitment to own Continued Professional Development (CPD).
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