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GP Receptionist

3 months ago

Walsall, United Kingdom Birchills Health Centre Full time

Job summary

Birchills Health Centre is a forward thinking andwell-respected teaching and training practice that operates in Walsall, WestMidlands. We serve a diverse population of over 6000 patients and we have recentlyjoined a PCN along with another 6 practices. This enables us to develop andshape the services we offer.

We arecommitted to providing an open, friendly and supportive environment where allstaff are comfortable sharing ideas and can expect to be provided with all thetools and support that they need to enjoy working and succeeding.

Due to an everexpanding patient list we are looking for a Receptionist with or without previous GP Surgery experience to join ourteam.

Main duties of the job

The crucial role of the Receptionist is to ensure that patients are able to access healthservices including contact/make anappointment to see a doctor in the appropriate manner depending on need andthat all patient records are up-to-date and available for all users whenrequired.

The successful candidate will be able to contribute to maintaining practice administrative systemssuch as data input, new patient registrations, correspondence, results andrepeat prescribing systems and work effectively as part of a team where help and support will be available at all times.

About us

We are a large, friendly anddiverse team of 3 partners, 2 Practice Nurses, 1 HCA and an experienced clericaladmin / Reception team of 7. We are passionate about staff health and wellbeing and workingtogether as a team.

Long established training and teaching ofmedical students, GP registrars and student nurses. Opportunity to becomeinvolved in supervision and education

CQC rated Good

High QoF attainment every year

Advanced Nurse Prescriber

EMIS Web

Covid vaccination hub involvement

Full medical indemnity

Competitive salary

Regular Practice Team meetings

Equalopportunities employer

Job description

Job responsibilities

The Receptionist will adhere atall times to the practices agreed protocols and procedures, will contribute toupdating them as required and will protect patient confidentiality at alltimes.

TELEPHONES

Receptionstaff will answer the various incoming outside lines into reception and alsothe internal lines.

Switch incoming lines from out of hours message in the morning. Handle patients telephoning with an emergency in accordance with the practices protocol. Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practices Access Protocol. Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies. Forward calls to team members. Answer patient enquiries. Record and pass on messages. Assist patients checking the availability of their prescription or with a query. Switch incoming lines to out of hours message at the end of working day.

RECEPTION DESK

Receptionstaff will greet patients when they arrive in the practice and ensure that theyare assisted appropriately. This willinclude the following list, which is not exhaustive:

Handle patients presenting at reception as an emergency in accordance with the practices protocol. Provide future/on-the-day appointments in accordance with the practices Access Protocol. Assist patients to check in for their appointments. Process requests for repeat and acute prescriptions. Pass out prescriptions for collection and answer associated queries. Advise walk-in patients about how to access the service according to patient need. Take requests for repeat prescriptions. Welcome and provide practice information/registration protocol details for patients wishing to register with the practice. Process changes of address/patient details. Record and pass on messages. Assist with unlocking and locking the surgery and ensure adherence to security procedures.

RECORDS

Receptionistswill contribute to the updating and maintenance of all patient records. Thiswill include the following. The list isnot exhaustive:

Update registration and clinical details. Input new patient registration data. Transmit new registration and de-registration data updates to Practitioner Services (registration details and records transfers). Highlight incoming mail for coding. Provide data for house calls (i-Pad/printed visit summary sheets). Scan incoming correspondence and workflow to correct clinician. Workflow Out of Hours contact details to correct clinician. Workflow incoming results to correct clinician. Process incoming new patient records including arranging summarisation. Provide printed appointments list for each surgery as a backup in the event that the system is unavailable. Accurately re-file any paper records accessed by clinicians. Repair damaged Lloyd George/A4 records. File/scan ECGs.

MESSAGES

Receptionists will accurately record and pass on patient details and thecontent of the message in accordance with the practices message protocol.

PRESCRIPTION REQUESTS

Receptionistswill take and action requests for repeat prescriptions over the telephone andin person in accordance with the practices Repeat Prescription Protocol.

Process GPs requests to amend patients repeat prescribing records in accordance with the practices Repeat Prescription Protocol. Print repeat and acute prescriptions requested by patients and pass on for signature in accordance with protocol and within agreed timescales. Direct signed prescriptions in the appropriate direction (pharmacy/post/for collection).

CONTACTING PATIENTS

Receptionistswill contact patients by phone or using standard letters in accordance withdoctors instructions and to agreed timescales.

Person Specification

Qualifications

Essential

Previous Employment is essential. Working in a GP Surgery is preferred but not essential.

Experience

Essential

Previous Employment is essential. Working in a GP Surgery is preferred but not essential.