Pharmacy Technician Quality, Safety

2 months ago


Basildon, United Kingdom NHS Mid and South Essex Integrated Care Board Full time

Job summary

Full Time - Permanent

Mid and South Essex Integrated Care System (ICS) is dedicated to enhancing healthcare outcomes for our population. We are committed to driving clinical leadership, putting the voice of our community at the core of our ambitious objectives. Within our Clinical Leadership and Innovation Directorate, the Medicines Optimisation team plays a a pivotal role in ensuring safe, effective, and patient-focused medication for our population.

We are seeking an experienced and dedicated registered Pharmacy Technician to join our dynamic Medicines Optimisation team. This role offers an exciting opportunity to contribute to the delivery of high-quality pharmaceutical services, supporting both clinical and operational aspects of the team. The post holder will be part of a team who make a significant contribution to improved health outcomes, cost effective medicines use and patient safety, and empower clinical teams to make a positive impact on communities.

If you have a passion for driving positive change in healthcare and ready to make a real difference for our population, apply now and help us shape the future of healthcare in Mid and South Essex.

Predominantly Home Working

Main duties of the job

Key Responsibilities:

Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate.

Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager.

Supervision of less experienced team members.

Responsible for the monitoring of one or more budget.

Provide technical support with the implementation of the medicines optimisation and action plans.

Responsible for monitoring prescribing to ensure that prescriptions reflect cost centre expected scope of prescribing as well as proactively monitoring for trends and anomalies

Support with answering queries to the medicines optimisation generic email inbox. The queries can arise from both healthcare professionals/ primary care staff and also patients themselves. Document all queries and responses for future reference, liaise with pharmacists to resolve queries.

Provide technical support to the system in tracking efficiency and performance metrics, specifically for those that are tracking quality and safety of prescribing AMR, controlled drugs, high risk medicines

Keep up to date with relevant guidance on patient safety, adhere to all local policies and processes.

About us

Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability. We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.

Unfortunately, the organisation does not have a Sponsorship licence.

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Mid and South Essex Integrated Care System comprises the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area.

The ICS has a bold ambition to deliver improved outcomes for our population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realising this ambition.

Pharmacy and medicines optimisation sits within the Clinical Leadership and Innovation Directorate which aims to put clinical and multi-professional leadership at the heart of our system. The directorate identifies, recruits and retains an inclusive group of motivated clinical leads that helps patients, front-line staff and professional bodies to become closely engaged, and work with Integrated Care System (ICS) governance to support collective accountability.

The post-holder will deliver medicines optimisation to ensure cost-effective, safe medicines use, enabling the best possible health gains for patients. This will be achieved through supporting clinical governance and medicines safety in health and social care. The post-holder will look to empower patients to get the maximum benefit from their medicines while reducing the risk of medication-related harm, focussing on high-risk drugs, complex situations and vulnerable patients.

COMPETENCY BASED KEY DELIVERABLES

Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate Assist with the delivery of project plans and workstreams, as directed by line manager and raising any issues with delivery to line manager. Responsible for monitoring budget/s, contributing to budget setting and working knowledge of financial processes. Provide technical support to implementation and delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams. Provide technical support for medicines governance to maintain medicines safety and quality. Provide technical support with the delivery of the medicines governance agenda Provide technical support to the system where medicines related CQC standards are not met. Provide technical support to monitoring prescribing of all prescribers, including non-medical prescribers. Responsible for monitoring actions from local national and regional safety alerts in line with ICB process. Provide technical support in monitoring high risk drugs, antimicrobial stewardship and dependence-forming medication. Maintain and utilise Eclipse risk stratification tool to inform medicines governance and medicines safety strategies. Utilise and support the use of prescribing support tools Scriptswitch, in relation to preventing prescribing-related harm Provide technical support to Mid and South Essex quality team with investigating medicines safety incidents and implement best practice. Provide technical support to the review and maintenance of safe access to medicines, repeat dispensing, electronic prescriptions, Patient Group Directions Provide technical support for controlled drugs advice and monitoring, including controlled drugs destruction. Provide technical support for medicines-related queries and complaints. Person Specification

Knowledge / understanding

Essential

An understanding of business acumen in their area of responsibility ensuring value for money and the driving factors for delivery in multiple sectors. Understanding of practices within required field of work. Understanding of current issues impacting on the NHS

Experience

Essential

Experience of provision of pharmaceutical services in primary or secondary care. Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential. Experience of updating and developing policies/ practices/systems within own area of work and/or the wider organisation.

Skills

Essential

Good communications skills using a range of methods written and verbal High level of attention to detail. Ability to manage own workload, working to deadlines with minimal supervision

Qualifications

Essential

Degree or equivalent Pharmacy Technician qualification Management qualification or equivalent level of on-the-job experience Evidence of continuing personal development Professional Registration ( GPhC)

Partnership Working / Leadership Management

Essential

Champions the principles of equality, diversity and inclusion throughout their work within the organisation Takes personal responsibility for actions and their impact. Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients

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