Macmillan Cancer Support Worker

4 weeks ago

Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job summary

We are developing new pathways and updating care standards in the lung cancer nurse specialist and support worker team at UH Sussex NHS Foundation Trust.

We are looking for an enthusiastic, calm, and efficient person, with previous relevant experience, to join us as a band 4 cancer support worker, (CSW) to join the team.

The CSW will work alongside and under the guidance of Macmillan Nurse Specialists to provide support, advice, and assessment for patients who have been diagnosed with lung cancers throughout the pathway. Often being the first point of contact the CSW will triage calls and offer advice and support as able signposting and referring on as required. The CSW will help to co-ordinate patient care to ensure a streamlined and efficient service.

The post holder will take an active role in service development including health and well-being interventions and support the nurse specialists in achieving Service Standards in line with national guidance.

The CSW will provide a link between nurse specialists and allied health professionals ensuring timely and accurate referrals are made to appropriate services.

The role will be based at The Royal Sussex County Hospital, with travel expected to the Princess Royal hospital in Haywards Heath and Worthing Hospital.

Main duties of the job

The successful candidate will provide support to patients receiving their diagnoses, throughout their investigations and their treatment journey. The CSW will be the primary point of contact for our patients and will offer holistic needs assessments and on-going support; they will triage urgent calls and attend clinics. A large part of the role involves assisting the Clinical Nurse Specialist team in delivering complex care and support and developing pathways to improve the patient experience.

We are developing our pathways to ensure a smooth transition between partner departments and organisations - the post holder will be integral to taking this forward; experience of service development/improvement would be advantageous.

All posts include an amount of patient tracking / data collection and therefore require competent use of Microsoft packages, including excel.

The post holder will be required to collect and analyse data, as well as the creation of graphs and presentations.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.

We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

The CSW is often the first point of contact for patients and carers and will frequently be triaging their information needs. The cancer teams work together to provide a safe, high quality and effective service. This role is sometimes required to work across disease site teams to provide holistic care to our service users and foster a supportive working environment.

This post holder will require excellent communication skills and will work alongside the Clinical Nurse Specialists and other members of the MDT. Potential applicants should be dedicated to delivering patient care and proactive in identifying care needs as well as improving pathways. There will be a requirement to work across Trust sites.

Please see job description and person specification on the advert for full details

Person Specification

Skills, knowledge

Essential

Evidence of enhanced communication skills in relevant environment Evidence of appropriate/ transferable skills in health/ social care Team worker inc multi professional working Service development and improvement experience IT skills - microsoft packages including excel spreadsheets / data collection and analysis

Experience/Qualifications

Essential

5 GCSEs or equivalent including english and maths Educated to at least NVQ Level 3 or equivalent level of competency. Relevant experience in health or social care setting / demonstrable transferable skills

Desirable

NVQ level 4 in relevant topic

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues

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