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Reception Security Assistant

3 months ago

Hove, United Kingdom Sussex Partnership NHS Foundation Trust Full time

Job summary

An opportunity has arisen to join our Reception Team based at Mill View Hospital. We are looking to recruit 2 full time, highly motivated and enthusiastic individuals to join our small reception team.

This role is varied and provides crucial support for the smooth running of the hospital. The post holders will display a flexible and highly organised manner with a professional and courteous approach with a can-do attitude.

The successful applicants will be required to demonstrate that they have the relevant reception experience together with good organisational skills, an excellent telephone/communication manner and an understanding of confidentiality. They must be able to work well independently, manage changing demands and priorities and also be able to work effectively as part of a team.

They will also need to be an effective communicator when dealing with service users, carers and health and social care professionals demonstrating the ability to deal sensitively with distressed people. Experience of working in a similar environment would be beneficial but not essential.

Main duties of the job

Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.

Ensure the security of the unit is maintained by following correct procedures with regard to staff identity, following visitor procedures and removal of prohibit items and keeping accurate information in accordance with local procedures and protocol.

Ensure that any potential security breach is reported to the Senior Nurse on duty

Complete a daily site walk around including carparks to identify any possible security issues.

Ensure regular checks of alarms and radios (where used) are carried out. Ensure that all alarms, radios and related batteries are kept charged.

Receive and respond to incoming telephone calls to the unit, relaying messages accurately and promptly.

Liaise with outer agency where required such as Police to report any incidents requiring their input.

Take part in regular supervision, training and update meetings as defined by the line manager.

Participate in any key admin tasks such as uploading or scanning documents and records.

Carry out any other appropriately identified task as required by your manager.

Please refer to the job description for more details.

About us

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development, and we'll provide the opportunity for you to bring fresh ideas on how we can do things differently and continue improving.

You will also be joining an AcuteMental Health Service committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

If you like the sound of that, then come and join our team.

Job description

Job responsibilities

To carry out all duties of the role in accordance with the Reception and Security procedures of the Unit and be an effective member of the Reception Team.

To be able to maintain an efficient reception and work with security resources and equipment, maintaining effective monitoring processes and reporting any discrepancies to the senior nurse on duty.

To liaise with all wards and departments on various reception and security matters.

Please see the job description for the full list of responsibilities

Person Specification

Qualifications

Essential

NVQ 3 or equivalent RSA 3 or equivalent experience and evidence of further practical experience or equivalent Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

Essential

Proven experience of a range of secretarial procedures Experience of producing documents to a high standard of presentation with good accuracy Experience of maintaining office systems Experience of working as part of a team