Operations Support Manager

4 weeks ago

Bathgate, United Kingdom TC Facilities Management Full time

About The Role

TC Facilities Management are looking for a Operations support manager to join a busy Distribution Centre contract. This is a field based role, ideally you will be located between Bathgate and Dundee areas. You will be responsible for the effective management of the facilities management service for the site, working in partnership with the client. Strategic leadership and effective management of a large janitorial team across soft services. Robust plan to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation. Proactive communication with your site colleagues, both written and verbal, to ensure their understanding of the customer’s needs and that they are all are well-informed on-site issues and developments, working with the customer’s needs as the priority. Provision of a high quality, safe and clean environment. Effective and efficient management of colleague relations Ensuring that colleague levels are appropriate, including the recruitment of new candidates and leading and managing them to prioritise effectively. Should be able to understand and dissect key data to deliver KPI’s Requires previous or present experience of managing large teams. Travel between various sites (driving licence required due to sites being in remote areas) Deliver in accordance with the FM strategy, site service charter and service level agreement to monitor key elements of the FM service. Manage onsite FM projects specific as agreed with the Project Team. Provide a key interface between on-site client and the contracted service providers on a day-to-day basis. Monitor and report service level agreements and key performance indicators internal and external. Monitor supply partners service delivery and customer interface on a day-to-day basis. Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels. Provide continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement. Own and manage departmental audits, statutory compliance plans to achieve and maintain legal status. Develop and maintain relationship with the customer to ensure expectations are met whilst working within defined specifications. Manage all employee relations issues in accordance with company HR policies and in consultation with an HR representative, recognising and valuing diversity in all cases. Train and induct all colleagues in their role, the standards expected and company policies, procedures and guidelines. Ensure all colleagues are trained in, and adhere to relevant Health, Safety and COSHH policies and procedures. Respond appropriately to emergencies or urgent issues as they arise. Maintain and develop customer relationships. Make decisions based on the impact to ongoing customer relationships. Overcome obstacles to achieve customer expectations. Take account of customers’ needs when prioritising and adapt accordingly. Use initiative to overcome obstacles. Improve performance by setting and reviewing standards. Coach others to ensure they meet their objectives. Address performance issues quickly and constructively. Build respectful and professional working relationships. Work effectively across different regions and departments.

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