Operations Manager

7 months ago

London, United Kingdom Schoen Clinic Full time
Description

​The post holder is responsible for the delivery of all non-clinical services at Newbridge, to ensure the highest quality, safe, effective patient care to meet the requirements of patients, their families, commissioners and regulators of the service.

This will include the management of both the administration and housekeeping functions, ensuring that quality support services are provided and meets the expectations of our service users.

Principle Duties

Key Accountabilities

Lead the administration team in ensuring smooth process for invoicing and that patient aged debt is kept to a minimum. Lead on the identification, recording and management of non-clinical risks, working in conjunction with the Clinical Manager. Responsible for managing and investigating complaints related to operational matters, inclusive of; investigation report, complaint response, lessons learnt and implementing any procedural changes. Responsible for overseeing non clinical audits, for example; environmental, housekeeping schedules, stock ordering, this is not an exhaustive list. Responsible for investigating any incident related to operational matters, ensuring any remedial actions are taken and lessons learnt are communicated. Responsible for infection prevention measures relating to environmental factors, for example; cleaning schedules, building works, contractors. To comply with all HR processes within the operations function, including; recruitment, sickness absence management, appraisals and overall people management. To support and oversee the monthly payroll submission. Overall responsibility of ensuring the completion and submission of all financial administration, in line with Schoen Clinic Policy and Procedure. To oversee, review and monitor the management of training records for all colleagues, ensuring the reporting of compliance to support governance processes. Have a clear understanding and oversight of the service activity, ensuring adequate coverage of the unit. To ensure deadlines are met within set timeframes for all reporting. Liaise with Schoen Clinic UK leads, including but not limited to; facilities, health and safety, HR, finance, IT, to ensure the smooth running of site and to meet internal and external compliance requirements. Liaise and support external contractors providing services to site. Oversee the administration process for new referrals to the clinical team in a timely manner. To ensure that all enquiries to the unit are processed.

Management accountabilities: Work as part of the Senior Leadership Team to help promote a company culture that encourages open communication and positive relationships. As part of the Senior Leadership Team provide weekly, monthly, and quarterly reports as part of hospital, corporate operations, governance functions, and attend relevant meetings. As part of the Senior Leadership Team, provide information for quality reports, NHS contractual returns and regulatory inspections. Manage the administration team supporting operations by supervising colleagues; planning, organising, and implementing administrative systems. Ensure cover for other administrative roles and duties in the event of holidays, sickness/absence or other extenuating circumstances. Oversee the management of the housekeeping team, implementing rotas and schedules as required to perform to the prescribed hospital standards. Ensure that the unit is maintained in good repair and liaise with appropriate colleagues who have responsibility for such work. Be responsible for the maintenance of statutory records, for example, fire equipment test log etc. Contribute to Schoen Clinic Newbridge Clinical Governance arrangements and quality agenda. Information Governance (IG)– Ensure compliance and oversee the corporate IG strategy. Manage own workload and activities, adjusting in response to demand and changing priorities. Be responsible for own professional development and ensure that an adequate Continuing Professional Development log is maintained. To deputise for the Hospital Director when they are away from site. Operate within boundaries of own professional competence, maintaining professional boundaries. showhide

Details

Location

Schoen Clinic Centre for Mental Health Chelsea

Job Type

Full time, Permanent

Category

Management

Salary

Up to £43,000

Closing Date

21 September 2023

Benefits

Skills

Management training or equivalent experience Strong understanding and respect for confidentiality Excellent interpersonal skills Excellent verbal and written communication skills Intermediate skills with IT systems such as MS packages Ability to manage teams to achieve organisational goals. Be able to present ideas and results to different stakeholders across the business including colleagues and senior management. Be able to provide project plans and manage multiple tasks effectively and efficiently. Ability to work as part of a team to ensure that the company values are upheld, and its goals are met The ability to work alone and take a lead when hurdles arise or when tasks require completion. Be able to adapt to the ever changing environment and reacting quickly to meet challenges. Experience line management Experience of NHS/PC/contracts compliance management Experience of working with NHS/PC specialist commissioning KPI’s, service quality reporting and data set management Experience of managing hospital administration and operations including clinical and non-clinical aspects

  • Regulatory Operations Manager

    2 days ago

    London, Greater London, United Kingdom Business Manager Full time

    Job OverviewWe are looking for a motivated and experienced individual who can provide critical support to our Product, Tech & Data team. As a Business Manager, you will be responsible for ensuring the smooth operation of business processes, coordinating projects, and providing exceptional support to stakeholders.Key TasksCoordinate and manage multiple...

  • Senior Operations Manager

    1 week ago

    London, Greater London, United Kingdom Business Manager Full time

    Job OverviewWe are seeking an experienced Business Manager to join our Product, Tech & Data team. The successful candidate will have excellent communication skills and be able to build strong relationships with colleagues and stakeholders.ResponsibilitiesThis role involves action tracking, stakeholder coordination, administrative assistance, meeting...

  • Strategic Business Operations Manager

    1 month ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...

  • Financial Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Job SummaryWe are seeking a highly experienced Financial Director to join our team at Atlantic Labs Manager GmbH. The successful candidate will oversee treasury operations, e-money management, liquidity, and optimize financial resources.ResponsibilitiesTreasury Management: Develop and implement safeguarding and reconciliation procedures in line with...

  • Financial Operations Manager

    7 days ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Atlantic Labs Manager GmbH is part of the Kadmos Group, a leading fintech company with headquarters in Berlin, Germany. We are currently applying to become a licensed e-money institution with the FCA.About the RoleWe are seeking an experienced Senior Financial Strategist to oversee our treasury operations, e-money management, liquidity, and optimize our...

  • Strategic Operations Director

    7 days ago

    London, Greater London, United Kingdom Business Manager Full time

    About the JobJob Summary:We are seeking an experienced Business Manager to join our Product, Tech & Data team. The ideal candidate will have a proven track record of working in a fast-paced environment, with excellent communication skills and the ability to build strong relationships with colleagues and stakeholders.Responsibilities:This role involves...

  • Business Strategy and Operations Director

    2 days ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...

  • Commercial Operations Manager

    2 days ago

    London, Greater London, United Kingdom Motability Operations Limited Full time

    Job Title: Commercial Operations ManagerWe are seeking an experienced Commercial Operations Manager to join our team at Motability Operations Limited. This is a key strategic commercial leadership position responsible for all service, maintenance and repair contract negotiation, spend and relationship management across the dealer network.The successful...

  • Head of Financial Operations

    7 days ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Treasury Expert WantedWe are seeking a skilled treasury expert to join our team at Atlantic Labs Manager GmbH. As a Senior Treasury Manager, you will be responsible for overseeing treasury operations, managing e-money, and implementing safeguarding procedures.ResponsibilitiesE-Money Management: Manage e-money, treasury operations, and safeguarding accounts...

  • Financial Operations Director

    1 month ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Kadmos Technologies is part of Atlantic Labs Manager GmbH, a Berlin-based fintech firm with operations in regulated environments. The company is seeking an experienced Financial & Operations Manager to lead safeguarding and treasury management efforts.Key ResponsibilitiesDevelop and implement risk management strategies aligned with regulatory requirements...

  • Arts Management Coordinator

    1 month ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Arts Management Coordinator to join our team at the International Arts Manager.This is a full-time position that requires excellent communication and project management skills, with a focus on supporting the smooth operation of our organisation.About the RoleThe successful candidate will be...

  • Strategic Business Operations Lead

    1 month ago

    London, Greater London, United Kingdom Business Manager Full time

    Company OverviewCollinson is a dynamic organization that values diversity and inclusion, offering a collaborative work environment and opportunities for growth.

  • Operations and Financial Process Manager

    1 week ago

    London, Greater London, United Kingdom Tether Operations Limited Full time

    Tether Operations Limited is looking for an experienced Operations and Financial Process Manager to optimize financial and operational performance.This role involves analyzing current workflows, designing and implementing new processes, and maintaining comprehensive documentation.The salary for this position is estimated to be around $90,000 per year,...

  • International Arts Manager

    1 week ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Job Title: International Arts ManagerJob SummaryWe are seeking a highly skilled and experienced International Arts Manager to oversee the front of house and welcome team at the Young Vic. This is an exciting opportunity for a motivated and organized individual to lead a team in providing exceptional customer service to audiences, staff members, contractors,...

  • Emergency Response Training Manager

    1 week ago

    London, Greater London, United Kingdom Program Manager, EMEAAPAC Full time

    Job OverviewWe are seeking an experienced Emergency Response Training Manager to join our team at London Stansted Airport. In this role, you will be responsible for developing and delivering comprehensive training programmes for Incident Management (Strategic, Tactical and Operational levels).Your core responsibilities will include continually assessing and...

  • Financial Director

    7 days ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    About the RoleThe Chief Financial Officer - E-Money Management will be responsible for developing and implementing strategies to optimize financial resources and manage e-money effectively for Atlantic Labs Manager GmbH.Main ResponsibilitiesE-Money Management: Develop and implement policies and procedures for e-money management, ensuring compliance with...

  • Head of Operations

    6 months ago

    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Head of Operations

    6 months ago

    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Senior Construction Project Manager

    1 day ago

    London, Greater London, United Kingdom Program Manager, EMEAAPAC Full time

    London Stansted Airport is a significant gateway to the world, serving over 28 million passengers annually with flights to more than 190 global destinations. As part of MAG, the largest UK-owned airport operator group, it supports approximately 11,600 on-site jobs and contributes around £7 billion to the local economy.Job RoleThe Construction Manager...

  • Global Cash Management Leader

    1 day ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Operations Supervisor PositionAt Atlantic Labs Manager GmbH, we offer a challenging and rewarding role as our Treasury Operations Supervisor. In this position, you will play a vital part in driving our company's success by overseeing the day-to-day operations of the team. You will work closely with colleagues to maintain high-quality service delivery and...