Housing Trainee

At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?

We’re looking for a  Housing Trainee  to join our Housing Services team in  Barrow .

About the role and person:

• 26 hours per week over 4 to 5 days
• 2-year Fixed term contract

Always motivated to achieve brilliant standards of service, our Housing Partners are the first point of contact for our customers. As a Housing Trainee, you’ll shadow our Housing Partners ensuring the effective management and maintenance of tenancies whist working towards a vocational qualification in Housing. This involves working closely with the allocations and lettings team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour and resolving customer complaints effectively. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

For a full job description of this role please click  .

Salary

The spot salary for this post is £17,325 per annum (FTE £23,323 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

You’ll also receive an additional £1,250 essential car user allowance.     

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts. 
• Cycle to work scheme.

What skills/behaviours do you need to be a Housing Trainee?

• Experience of delivering good customer service and/or dealing with members of the public.
• Experience with IT applications including Microsoft Office and the ability to pick up bespoke IT applications.
• Can do attitude and a willingness to learn.
• Good organisational and interpersonal skills
• Resilience and ability to deal with change.
• Team player with excellent communication skills.
• Numeracy and written skills.
• Flexible approach to work.
• Driving License & willingness to travel.

This role is subject to a successful DBS check.

Interviews: 

1 st stage telephone/teams interviews will take place on 9 th October.

2 nd stage interviews will take place on the 14 th October via Teams.

Location

The successful candidate will be required to live within a commutable distance to our  Barrow  office and will be required to travel around Barrow to meet customers with monthly travel to our Burnley office for team meetings.

We’re a keen promoter of agile working and encourage working from home, as long as we meet our customers’ needs.

We’ll provide you with the equipment and software you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Who are Accent? 

At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. 

We’re a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. 

We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. 

But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. 

Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. 

As anchor institutions in the communities where we work, it’s important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes. 

Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver. 

We never stop evolving – we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it’s an exciting time to join Accent.  

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.  

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. 

If you have any queries about the role, please email:  

"PeopleServices@accentgroup.org".