Housing Partner Trainee

6 months ago

BarrowInFurness, United Kingdom ACCENT housing Full time

**We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.**:
We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first.
- Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.

**About the Role and Person**
- 26 hours per week
- 2 Years Fixed Term Contract

**Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you**:

- Assist the wider team with administration duties.
- Attend appointments and home visits with Housing Partners.
- Manage a small patch of tenancies.
- Ensure accurate record keeping of interactions with customers.
- Develop networks and partnerships with relevant external agencies.
- Provide advice to tenants and support the implementation of decisions.
- Provide customers with housing information as required.
- Work alongside Housing Partners to investigate customer complaints and expressions of dissatisfaction.
- Adhere to Accent’s Allocations & Lettings Policy and statutory regulations.

Your core role and focus is to become professionally skilled and competent as a member of an operational housing team providing a comprehensive range of landlord and estate services. To attain vocational qualifications in Housing, supplemented with professional certification from Chartered Institute of Housing (CIH).

**Special Conditions**:
A traineeship is a work-based training programme that leads to an industry approved qualification. As part of this job role the post holder will be expected to undertake a recognised and approved course of study leading to a Level 3 and Level 4 in Housing. In addition, the post holder will be expected to attain certification with Chartered Institute of Housing.

**For a full Job Description of this role please click **here**.**

**Location**

**Salary**

The spot salary for this post is £22,212 per annum(Full time) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

Part time salary for the role is £16,501.

This post will also receive a car allowance of £929 per annum. (FTE-£1,250 pa)

This position requires a Valid Full UK Driving Licence.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- Access to “Hapi” benefits app with multiple discounts.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- A choice of salary based contributory pension schemes, each offering life assurance cover.
- Auto enrolment - employer and employee contribution 4%
- Pension scheme - employer contribution 16.4%, employee contribution 7.5%

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

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