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Housing Trainee

2 months ago

Barrow, Cumbria, United Kingdom Accent Group Full time
Housing Trainee Opportunity

At Accent Group, we're committed to providing safe, secure, and warm homes for our customers. As a Housing Trainee, you'll play a vital role in ensuring our customers receive exceptional service and support.

About the Role

This is a fantastic opportunity to join our Housing Services team in Barrow and contribute to the effective management and maintenance of tenancies. You'll work closely with our Housing Partners, developing strong relationships with internal stakeholders and external partners to deliver excellent customer outcomes.

Key Responsibilities
  • Shadow Housing Partners to gain a deep understanding of tenancy management and customer service
  • Work with the allocations and lettings team to onboard new tenants and manage tenancy agreements
  • Support customers with payment plans and resolve customer complaints effectively
  • Develop strong relationships with internal stakeholders and external partners to drive customer satisfaction
What You'll Get

As a Housing Trainee, you'll receive a competitive salary, agile working arrangements, and access to a wide range of learning resources to support your professional and personal development. You'll also enjoy a range of benefits, including 28 days paid holiday, a choice of pension schemes, and an Employee Assistance Programme.

Requirements
  • Experience of delivering excellent customer service and/or dealing with members of the public
  • Ability to work with IT applications, including Microsoft Office, and pick up bespoke IT applications
  • Can-do attitude and willingness to learn
  • Good organisational and interpersonal skills
  • Resilience and ability to deal with change
Location

The successful candidate will be required to live within a commutable distance to our Barrow office and will be required to travel around Barrow to meet customers with monthly travel to our Burnley office for team meetings.