Patient Service Administrator B3
4 weeks ago
Job summary
SPA Administrator - Band 3 - Merton
We are looking for a committed, innovative administrator with outstanding people skills to work across our Merton, Wandsworth and Sexual Health administration teams.
Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking, cancelling, rescheduling appointments and supporting clinical delivery across services in the South West Division.
The post is based at Merton Civic Centre with the opportunity for agile working once competencies have been signed off by a senior administrator.
There will be weekend working as part of a rota system, this is currently done on an agile basis. Admin shifts are on a rota basis across the SPA opening hours of 7am - 8pm with timetabled weekend working.
For further information please contact
Lee Smith or Katia PayeEmail:
Main duties of the job
You will work closely with existing admin staff, team leaders and managers across Merton and Wandsworth and Sexual Health clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication, customer service and administration skills will be excellent.
We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.
About us
Just as we care about our patients' wellbeing, we care about yours
We can offer you:
A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme *T&C's apply Flexible working options Annual travel card loan Training, support and development in your careerTo have a full look at our benefits and what it's like working for us please go here:
Job description
Job responsibilities
It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential, and integrated services that deliver improvements in sexual health.
Flexible working is required to include central booking and reception cover as required by the management team. The post holder will require flexibility to work evenings as required by the service.
To maintain and always promote confidentiality and be aware of the sensitive nature of the service. The post holder will act on their own initiative in dealing with day-to-day issues.
To book clinics and appointments and manage cancellations in a timely manner. To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures. To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.Please see attached Job Description and Person Specification for full roles and responsibilities.
Person Specification
Education/Qualification
Essential
Good level of literacy and numeracy and general education NVQ Admin Level 3 in Administration or equivalent
Desirable
European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
Secretarial or administrative experience in an office environment Experience of working with the general public in a customer or client facing role Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment Experience of taking, producing and distributing notes as directed
Desirable
Experience of working with patients and carers in a public sector environment Experience of working in a health care environment Knowledge of petty cash and stock ordering procedures
Skills & Knowledge
Essential
Understanding of the need for confidentiality Understanding of Equal Opportunities and Diversity Ability to create and structure office systems filing, stationery and equipment ordering Competent in the use of Microsoft Office ( Word, PowerPoint, Excel, and Outlook ) Accurate copy typing Excellent verbal and written skills Demonstrates excellent customer service skills Able to prepare routine correspondence independently Able use own initiative to plan and prioritise own workload to meet deadlines Ability work effectively in a team Excellent attention to detail Ability to work and adapt to a changing Environment Ability to work autonomously and make decisions Evidence of excellent organisational skills Self-motivated Reliable, flexible & adaptable Ability to use initiative Creative & innovative Ability to stay calm and focused Able to provide evidence of demonstration of the Trust's Values and Behaviours Able to meet the required IT Skills for the post
Desirable
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults-
Patient Service Administrator B3
4 weeks ago
London, United Kingdom Central London Community Healthcare NHS Trust Full timeSPA Administrator - Band 3 - Merton We are looking for a committed, innovative administrator with outstanding people skills to work across our Merton, Wandsworth and Sexual Health administration teams. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking, cancelling, rescheduling...
-
Patient Administrator
4 weeks ago
London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full timeWe are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster Site working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you. The post holder will provide a comprehensive patient...
-
Patient Services Administrator
4 weeks ago
London, United Kingdom MAMEDICA Full time**Job description** We are a medical cannabis clinic situated in SW London. We are looking for an organised, dynamic individual to join our team. **Responsibilities**: You will be responsible for registering and bring on board new patients and taking them through their patient journey within our clinic. The job will require: Strong administrative skills...
-
Patient Administrator
2 weeks ago
London, United Kingdom University of Bristol Full timeThe roleIt is an exciting time to join Bristol Dental School as we have recently moved to our new site (1 Trinity Quay, Avon Street, Bristol) and operating model. The role involves the management of student patient appointments, including bookings and management of waiting lists. The role is 28 hours per week working Monday, Tuesday, Thursday and Friday.What...
-
Patient Administration Clerk
1 month ago
London, United Kingdom Homerton Healthcare NHS Foundation Trust Full timeAn exciting opportunity has arisen for an Patient Administration Clerk to join our Patient and Administration contact centre. This is an exciting and challenging role, we are looking for a flexible, friendly, customer service focused and self-motivated administrator to join our busy multidisciplinary team. Applicants should ideally have previous customer...
-
Patient Pathway Administrator
4 weeks ago
London, United Kingdom Whittington Health NHS Trust Full timeThe post holder will be responsible for the provision of high quality professional administrative and clerical support to the PPC team within their clinical group. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for...
-
Patient Services Assistant
4 weeks ago
London, United Kingdom WATERLOO HEALTH CENTRE Full timeWaterloo Health Centre is looking for an Administrator / Patient Services Assistant for this busy GP Practice for immediate start. This position is full time 37 hours per week Monday to Friday. Customer service and IT skills would be an advantage, Training will be provided. **Main duties of the job** - Process incoming and outgoing telephone calls. -...
-
Patient Support Associate
4 weeks ago
London, United Kingdom TFP Fertility Full timeWe, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class...
-
Assistant Patient Administrator
4 weeks ago
London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time**Assistant Patient Administrator - Band 2 Support for Medicine** We are recruitment for Band 2 support for Medicine We are searching a high performing, enthusiastic and empathetic individual to work in the Medicine PODThe post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.You will be expected to...
-
Patient Administration Officer/medical Secretary
4 weeks ago
London, United Kingdom GenesisCare Full timeAre you ready to embark on an exciting journey as a Patient Administration Officer/Medical Secretary at our cutting-edge centre located in the Cromwell Hospital, London? Join our dedicated team at GenesisCare and be a part of something extraordinary. **About Us**: GenesisCare is a global oncology specialist, recognised as one of the Top 1% of healthcare...
-
Bank Patient Service Advisor
4 weeks ago
London, United Kingdom Practice Plus Group Full timeAbout The Role Practice Plus Group is currently hiring for Patient Service Advisors to join our GP Practice team in Wandsworth. At Practice Plus Group, we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients...
-
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for an enthusiastic hard working patient pathway co-ordinator and clinical administrator to work part-time within the Children’s Community Nursing (CCN) Service. The post holder will provide high-quality administrative support to the Patch CCN team and an asthma research trial (called TEAMcare) that members of the team will be delivering....
-
Swl Bank
6 days ago
London, United Kingdom Croydon University Hospital NHS Trust Full timePlease see attached supporting document which contains more information about this role -Bank B3 Administrator If sufficient applications have been received for this vacancy it may be closed earlier than the published closing date.
-
Senior Patient Administrator
4 weeks ago
London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time**Senior Patient Administrator - Scheduling, Band 4 x2 roles** This is an exciting opportunity to become the Senior Patient Administrator providing comprehensive administration support to the Planed Care Division. **PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
-
Lead Receptionist
4 weeks ago
London, United Kingdom London International Patient Services Full timeJob Overview: We are looking for an experienced and enthusiastic lead receptionist to join our dynamic team. As the face of LIPS Healthcare, you will be an ambassador for our services offering both patients and consultants an excellent level of concierge and service. The main function of the role is to lead and support the clinical team to provide the...
-
Patient Liaison Assistant
4 weeks ago
West London, United Kingdom Community Ambulance Service Full time**Position: Patient Liaison Assistant** **Location: St. Mary's Hospital (Imperial College Hospital)** **Salary: £11.95 per hour** **Hours per week: Full time - 45 hours per week, Monday to Friday.** This is a front-line position where you will be dealing with patients and teams from the hospital, both face to face and over the phone. It is a very...
-
Medical Administrator
1 week ago
London, United Kingdom Notting Hill Practice Full time**Medical Administrator, Patient Billing and Reception** GP surgery is looking for an experienced Medical Administrator to join a busy admin team. **Requirements**: You will have Receptionist and Billing experience. You must be efficient, organised and polite, and able to work well in a team. Excellent customer service skills are essential for this role,...
-
Patient Administrator
4 weeks ago
London, United Kingdom Circle Health Group Full timePatient Administrator WHO ARE WE? We are Circle Health Group. We are the number one independent provider of hospital services in this country, with more than 50 hospitals, 6000 specialists and 2 million patient visits each year. We offer high quality, safe, accessible and affordable healthcare. We want to be the most innovative and patient focused...
-
Patient Access Coordinator
4 weeks ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Pathway Coordinator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a 12 month fixed term post as a Band 4 Patient Pathway Coordinator working within the Cardiology Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on producing reports and validating pathways. By working closely with a wide range of clinical and managerial staff and providing high...